Regulatory Change Management Officer

Rockland Trust is a full‑service commercial bank and financial services company committed to helping our neighbors reach their financial goals. Founded in 1907 and headquartered in Massachusetts, we proudly serve individuals, families, and businesses throughout New England with a strong emphasis on personal relationships, local decision‑making, and community impact.

With a broad range of banking, wealth management, and investment solutions, Rockland Trust combines the resources of a growing financial institution with the personalized service of a community bank. Our long‑standing philosophy—Where Each Relationship Matters®—guides how we work with our customers, colleagues, and communities every day.

At Rockland Trust, our employees are at the heart of our success. We foster a collaborative, inclusive, and values‑driven culture that encourages professional growth, innovation, and work‑life balance. We are deeply committed to community involvement, financial education, and creating a workplace where individuals can build meaningful, long‑term careers.

The Regulatory Change Management Officer is a key member of Rockland Trust’s Compliance and Enterprise Risk Management organization and serves as a subject matter expert for identifying, assessing, communicating, and coordinating regulatory changes across the Bank.

Operating within the Second Line of Defense, this individual will oversee the Bank’s Regulatory Change Management (RCM) Program, helping ensure that new and amended federal and state laws, regulations, supervisory guidance, and regulatory expectations are effectively evaluated and appropriately incorporated into the Bank’s policies, procedures, controls, products, systems, and business practices.

The RMCO will help maintain a proactive, risk-based approach to regulatory compliance by monitoring the evolving regulatory landscape, facilitating impact assessments, tracking implementation efforts, and providing visibility to management regarding emerging regulatory risks and obligations. This role will work closely with Compliance, Legal, Risk Management, Operations, Technology, Consumer Banking, Commercial Banking, Mortgage, Wealth Management, Human Resources, and other business partners to assess regulatory applicability, determine business impact, and support timely implementation of regulatory requirements.

The successful candidate will bring strong regulatory knowledge, sound judgment, and practical business acumen, coupled with the ability to translate complex regulatory requirements into actionable business solutions. This position is well suited for an experienced banking compliance professional, regulatory examiner, risk management professional, or legal/regulatory specialist who understands how regulators assess compliance programs, policies, procedures, controls, lending practices, and operational processes.

Key Responsibilities

Regulatory Monitoring & Horizon Scanning

• Monitor proposed and final federal and state laws, regulations, guidance, enforcement actions, examination priorities, and industry developments that may impact Rockland Trust.
• Maintain awareness of developments from regulatory agencies and industry organizations, including the FDIC, CFPB, Federal Reserve, OCC, FinCEN, Massachusetts Division of Banks, and other applicable agencies.
• Identify emerging regulatory trends and communicate potential implications to Compliance leadership and business stakeholders.
• Review regulatory publications, industry resources, banking associations, legal updates, vendor content, and supervisory communications to maintain a forward-looking view of regulatory developments.
• Provide timely summaries and analysis of significant regulatory changes affecting consumer, commercial, mortgage, wealth management, and operational activities.
• Maintain ongoing engagement with State Legislative Committees through trade groups. 

Regulatory Applicability & Impact Assessment

• Assess new and changing regulatory requirements to determine applicability and potential impact across products, services, processes, systems, controls, customer communications, and third-party relationships.
• Conduct and document risk-based impact assessments identifying affected business areas, required actions, implementation timelines, and potential compliance risks.
• Translate complex regulatory requirements into practical guidance for business and support functions.
• Partner with first-line stakeholders to evaluate implementation requirements and develop remediation or enhancement strategies where necessary.
• Challenge assumptions and implementation decisions when regulatory risks or gaps are identified.
• Serve on the bank’s Change Advisory Team (CAT) to ensure new products and services align with regulatory revisions. 
• Prioritize regulatory initiatives based on risk, complexity, customer impact, regulatory expectations, and implementation effort.

Regulatory Change Implementation & Coordination

• Coordinate enterprise-wide regulatory change initiatives from initial identification through implementation and closure.
• Facilitate collaboration among Compliance, Risk Management, Legal, Operations, Technology, Human Resources, and business-line partners.
• Support development of implementation plans with clear ownership, milestones, target dates, and accountability.
• Advise stakeholders regarding updates to policies, procedures, controls, training programs, disclosures, customer communications, and operational processes.
• Track implementation progress and escalate delays, risks, or unresolved issues to Compliance and Risk leadership.
• Maintain documentation demonstrating regulatory assessment, implementation, validation, and closure activities.

Regulatory Change Program Governance

• Support the enhancement and ongoing administration of Rockland Trust’s Regulatory Change Management Program.
• Maintain regulatory inventories, change logs, impact assessments, implementation records, and supporting documentation within the Bank’s Governance, Risk & Compliance (GRC) framework.
• Develop and monitor key performance indicators (KPIs), key risk indicators (KRIs), and management reporting related to regulatory change activities.
• Prepare reports and presentations for Compliance leadership, management committees, and senior leadership.
• Identify opportunities to improve efficiency, consistency, automation, and overall program maturity.
• Promote integration of regulatory change activities with the Bank’s broader Compliance Management System (CMS), including compliance risk assessments, monitoring, testing, issue management, training, and examination management.

Examination & Audit Support

• Maintain documentation sufficient to demonstrate the effectiveness of the Bank’s regulatory change governance process.
• Support regulatory examinations, internal audits, compliance reviews, and independent testing activities.
• Coordinate responses to examiner and auditor inquiries related to applicable regulatory changes and implementation efforts.
• Assist management in demonstrating compliance with regulatory expectations and implementation requirements.
• Incorporate lessons learned from examinations, audits, monitoring activities, and industry developments into program improvements.
• Help identify potential compliance risks proactively and support corrective action planning when needed.

Qualifications

• Bachelor’s degree in Business, Finance, Risk Management, Public Policy, Legal Studies, Economics, or a related field, or equivalent work experience.
• 5+ years of experience in banking compliance, enterprise risk management, regulatory affairs, audit, legal/regulatory analysis, or bank supervision/examination.
• Strong understanding of the regulatory framework applicable to regional and community banking organizations.
• Working knowledge of Compliance Management System (CMS) principles and regulatory expectations.
• Experience analyzing laws, regulations, guidance, and supervisory expectations and translating them into business requirements.
• Experience evaluating policies, procedures, controls, operational processes, and compliance programs.
• Strong project management, analytical, critical-thinking, and organizational skills.
• Excellent written and verbal communication skills.
• Ability to effectively build relationships and influence stakeholders across all levels of the organization.
• Ability to manage multiple initiatives and competing priorities while meeting regulatory deadlines.

Preferred

• Experience working at a regional or community bank with greater than $10 billion in assets.
• Prior experience with a federal or state banking regulatory agency.
• Knowledge of consumer compliance laws and regulations, including Fair Lending, CRA, UDAAP, HMDA, ECOA, RESPA, TILA, and deposit compliance requirements.
• Experience supporting regulatory examinations, audits, risk assessments, or remediation efforts.
• Familiarity with Regulatory Change Management and Governance, Risk & Compliance platforms.
• Understanding of commercial banking, consumer banking, mortgage lending, treasury management, and wealth management operations.
• CRCM, CAMS, CERP, or other relevant certification preferred.

What Success Looks Like

Within the first 12 months, the Regulatory Change Management Officer will:

1. Become a trusted regulatory advisor to Compliance, Risk Management, and business-line leaders.
2. Strengthen the Bank’s horizon-scanning and regulatory impact assessment capabilities.
3. Establish clear ownership, accountability, and transparency for regulatory implementation activities.
4. Enhance documentation and auditability of regulatory applicability and impact assessments.
5. Improve management reporting regarding regulatory developments, implementation progress, and emerging compliance risks.
6. Build strong partnerships across Compliance, Risk, Operations, Technology, Mortgage, Consumer Banking, Commercial Banking, and Wealth Management.
7. Help advance Rockland Trust’s Regulatory Change Management Program toward a more proactive and risk-based approach to regulatory compliance.
8. Demonstrate examination readiness by maintaining clear evidence that regulatory requirements are identified, assessed, implemented, monitored, and sustained across the organization.

Benefits & Culture 

Our goal is to offer our colleagues the most generous benefits package possible. We provide a comprehensive suite of benefits designed to support your health, financial security, and overall, well‑being. Benefits include: competitive compensation with performance‑based incentive awards, health and dental insurance, a 401(k) and DC retirement plan, LTD and life insurance, paid vacation, day care reimbursement, tuition assistance for undergraduate and graduate programs, an award‑winning wellness program, and much more! 

At Rockland Trust, you’ll find a respectful and inclusive environment where everyone has the opportunity to succeed. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. 

Pay Transparency 

Compensation for this role will be based on a variety of factors, including skills, experience, education, and internal equity. The salary range posted reflects the company’s good‑faith estimate of the range for this position at the time of posting. Actual compensation may vary. In addition to base salary, certain positions may be eligible for additional compensation, including commissions, incentive awards or stipends. 

Accessibility & Accommodations 

We are committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of their roles.