Patient Access Representative

HealthPartners is looking to hire a Patient Access Representative to join our Westfields Hospital and Clinic mental health team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day. 

Position Summary:

Team members are assigned to the mental health clinic check-in/registration area on campus. They may perform admissions, check-in, registration, and scheduling functions, as well as address inquiries via telephone, email or fax. 

Essential Duties:

Clinic Scheduling, Registration and Check In

• Accurately and appropriately schedules patients. 
  • Confirm arrival time, appointment time, and any other applicable instructions. 
  • Educate patient of any preparation and/or instructions needed prior to procedure.
  • Pre-register patients by verifying demographics and insurance coverage. Create the Hospital Account Record (HAR). 
  • Look for existing orders and link them to appointment. 
  • Monitor and schedule the Referral Work que’s as assigned.
• Accurately and appropriately register and check in patients for their appointments.
  • Check in patients for their appointments, complete all needed information and direct them to the appropriate location. 
  • Provide appropriate forms as designated by clinical staff and/or standard practice.
  • Receive and enter appropriately all patient forms dropped off for completion. Determine if the patient needs to be seen to complete the form, and/or have patient complete their portion of the forms. Route forms according to standard practice.
  • Collects and posts patient co-pays/deductibles/balances consistently and accurately.
  • Assists patients with any follow up appointments at check out

Work Schedule:

Monday – Friday, clinic hours 

Required Qualifications:

Education, Experience or Equivalent Combination:

• High School graduate or equivalent experience. 

Preferred Qualifications:

Education, Experience or Equivalent Combination:

• 2-year degree in related studies; and/or equivalent experience.
• Minimum one year experience in a hospital or medical clinic setting or equivalent.
• Experience in a customer service setting.
• Experience with Microsoft products, Word, Excel, Outlook, etc.

Knowledge, Skills and Abilities:  

• Excellent verbal and written communication skills.

• Knowledge of medical terminology 

• Excellent customer service skills. 

• Ability to interact positively with people from various cultures and backgrounds. 

• Must successfully complete all training programs during introductory period. 

• Excellent verbal and written communication skills.