offpeak

Golden Steps ABA

Clinic Manager

2200 Wilma Rudolph Blvd Ste A, Clarksville, TN 37040

On-site · Full-time

First seen by offpeak October 14, 2026

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Overview

#1 Referred ABA Company by BCBAs and RBTs!

 

Who we are: 

Golden Steps ABA is on a mission to change lives—one step at a time. We’re not just building a team; we’re creating a community where inclusion, impact, and growth are the norm for our teammates and our patients. If you're ready to take the next step forward and want to be part of a crew that celebrates heart, hustle, and high standards, come thrive with us. 

Why You’ll Love Working with us:

Responsibilities

Clinic Manager Job Description:

The Golden Steps Clinic Manager sets the tone for the entire center’s team member culture and family experience. This role is responsible for the client and team member experience at the center ranging from the appearance of the space to the customer service experienced when a client’s family enters the building. This role is responsible for maintaining an up-to-date roster of Behavior Technicians (BTs) and their deployment and compliance status, collaborating with State Directors to determine staffing needs, maximizing BT utilization, and managing daily scheduling changes to limit overtime and non-billable hours. The Clinic Manager will also act as a leader of BTs by coordinating training and compliance needs, and completing disciplinary action up to and including termination, and completing the offboarding process. Along with the Clinic Director this role will collaborate with the BT Recruiting Department to determine existing BT needs, adjust targets, and realign resources. The Clinic Manager’s responsibilities fall into five main categories: Customer Service, BT Satisfaction, Center Appearance/Maintenance, Scheduling, and HR/Compliance.

Qualifications

The below reflects the essential functions considered necessary for a Clinic Manager and shall not be construed as a detailed description of all work requirements that may be inherent in the job or assigned by supervisory personnel. This job description is used as a guide only and not inclusive of all responsibilities and job duties.

  • Provide excellent customer service and champion Golden Steps
    • Assist clients and families in accessing treatment by providing information and assisting in the initial intake process.
    • Maintain communication with prospective clients and ensure appropriate expectations of the intake
    • Consistently communicate with parents both face to face and over the phone with the utmost
  • Maintain an operationally well-run, aesthetically pleasing center that is enjoyed by parents, clients, and team
  • Provide direct 1:1 ABA therapy as needed to cover call offs, vacations, etc., to ensure therapy is not canceled for the day.
  • Receive and maintain CPR and First Aid
  • Verify Insurance eligibility and coverage for clients within the center.
  • Market to community-based services to increase the cases within the center services. This includes Doctor offices, schools, speech/PT/OT centers, and other interested parties.
  • Manage the schedule of all Behavior Technicians and clients within the center, as well as the operating metrics of the center.
    • Enter the schedules into all required systems and communicate schedule changes with
    • Track all daily operations metrics and report to the State Director.
    • Track Behavior Technician and client attendance and accordingly notify their supervisors when disciplinary action needs to be taken.
    • Schedule and manage non-billable technician hours to stay within
    • Approve Behavior Technician PTO and unpaid time off, and schedule
    • Ensure staff are only being placed with clients with whom they are credentialed to
      • Assist with coordination of training and compliance
    • Coordinate with Clinic Director and BT Recruiting Department to determine staffing
    • Work with Clinic Director and Intake Team to determine incoming case needs and match Behavior Technicians
    • Work with in-home operations to find coverage for clients or help facilitate team member and client transfers, as needed.
    • Report clinic needs to State Director, including intake pipeline, tech pipeline, marketing needs, and all other operations aspects.
  • Complete the offboarding process for departing Behavior
    • Gather necessary documentation to offboard BTs, as
      • Collect BT resignation letters, performance improvement documentation, and termination letters, as needed, to accurately document reasons for BT offboarding.
      • Complete all required offboarding procedures.
      • Secure all Golden Steps equipment and property from department BTs, including but not limited to, therapy equipment.
  • Manage payroll and billing accuracy via daily reviews to ensure documentation is being submitted properly and schedules match the submitted documents.
  • Provide day-to-day administrative support in the center, such as greeting clients, placing supply orders, faxing, filing, etc., as needed.
  • Perform other duties as designated by supervisor.

    • Benefits

    These guidelines can be used to make a list of qualifications required (or preferred) to perform the job successfully.

    Education

    Work Experience

    Other Competency Requirements

    An initial assessment of competency will be completed during the interview period and evaluated on an ongoing basis.

    Knowledge and Skills

    Interpersonal Demands

    Decision Making

    The tasks below best characterize the level of decision making exercised in performing this job.

    Working Conditions

    Physical Demands

    While performing the duties of this job, physical requirements such as bending, reaching, lifting, pushing, or pulling up to 30 pounds may be required. This role will require sitting while doing office tasks as well as walking and standing while performing BT duties. This role may require close visual acuity on computer screens or monitors and the ability to analyze data and figures on a screen.

     

    Physical Requirements:

     

     

    Golden Steps ABA provides equal employment opportunity to all persons without regard to race, color, religion, creed, age, marital status, sexual orientation, gender identity or expression, citizenship status, national origin, ethnicity, military/veteran status, or disability which can be reasonably accommodated without undue hardship, or any other classification protected by law. This applies to all terms and conditions of employment including recruitment, hiring, compensation, training, promotions, terminations, layoffs, transfers and leaves of absence.