Medical Assistant I/ PSR - NPPC Primary Care (Full Time, Day)

At Northbay Health, the Medical Assistant I / Patient Services Representative provides comprehensive front- and back-office support within NorthBay Health ambulatory practices.

The MAI/PSR performs general front office duties of moderate scope and complexity including reception, registration, appointment scheduling, insurance verification and medical records management functions. Exercises judgment within defined guidelines and functions as part of a clerical, and customer service team in support of Ambulatory Division medical practices. As a Medical Assistant I, this role is also responsible for providing direct patient care in support of a provider in an ambulatory care setting under the direction and supervision of a licensed physician. Distribution of staff and patients may require reassignment to other nursing areas.

Education

• High school graduate or equivalent preferred.
• Some college business or computer coursework preferred.
• Coursework in medical terminology preferred.
• Graduate from an accredited Medical Assistant program.
• Program or additional classwork in medication administration required.

Licensure/Certification

• State or National MA Certification required within 6 months of hire.
• Current AHA or equivalent CPR/BLS certification required.
• Certified Phlebotomy Technician highly preferred.
• Program or additional classwork regarding medication administration required within 6 months of hire.
• MA medication administration competency checklist completion required within 6 months of hire.

Experience / Skills

• Two years of customer engagement experience and/or a service-centered role required.
• Previous experience with medication administration required.
• Experience within a healthcare environment involving medical record processes, appointment scheduling, referral and authorization processes, registration processes, and back-office clinical support preferred; ambulatory experience preferred.
• Excellent customer service skills required.
• Excellent oral and written communication skills with the ability to effectively articulate thoughts in productive and meaningful discussions.
• Ability to successfully manage multiple priorities effectively and within expected timeframes.
• Working knowledge of:
  • Medi-Cal, Medicare, Managed Care, Indemnity, and Workers' Compensation insurance types.
  • The impact of registration/admission accuracy on claims processing and reimbursement.
  • The impact of registration accuracy on safe, high-quality patient care.
  • Organizational processes and procedures.
  • NorthBay Health clinical computer systems.
• Demonstrated service excellence, including professionalism, customer focus, compassion, strong listening skills, and a warm demeanor.
• Consistently exhibits empathy, optimism, resourcefulness, and cultural competency in interactions with others.
• Open to learning new things and working collaboratively with others.
• Demonstrated understanding of the unique complexities and challenges of the healthcare environment.
• Strong organizational and time management skills.
• Must demonstrate and maintain current knowledge and skill in providing ambulatory nursing care as appropriate for patients in the following age groups:  Geriatric, Adult, Young Adult, Pediatric and Neonatal. 
• Knowledge of medical terminology.

Standards of Performance

• Demonstrate performance by adhering to established policies and procedures and exhibiting the defined characteristics associated with attendance and punctuality

Physical Effort

• Attendance is an essential function of the job.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Moderate physical activity including ability to assist patients, frequent ambulation and prolonged standing.
• Position requires extensive use of computer keyboarding throughout the day.

Hours

• Based on business need.