Store Director

The Store Director is first and foremost responsible for guest relations and satisfaction by building a reputation for Ultimate Service.  He/She is responsible for supervising the efficient, effective, safe, legal and profitable operation of the entire store.  He/She coordinates human relations for the total store and ensures execution of all company policies and procedures on a timely basis.  He/She is responsible for managing, training, and evaluating the Assistant Store Director, Talent Relations Manager, Service Managers, Grocery Managers and Department Managers. 

Key Responsibilities: 

• When a guest enters my store, my first and most important responsibility becomes to acknowledge, greet, and engage that guest 

• Responsible for maintaining good atmosphere, spirit, and morale throughout the store 

• Create an environment to ensure team success while developing team members through coaching, mentoring, and counseling  

• Responsible for information distribution to Assistant Store Director and all Department Managers 

• Responsible for identifying areas of opportunity throughout the entire store 

• Responsible for implementation of new programs and directives throughout the store in a timely manner 

• Responsible for forecasting and implementation of programs to achieve volume and labor goals with all departments and evaluating the results of sales and labor performance throughout the store 

• Oversees team member compensation and promotions 

• Aides in the preparation of work schedules, assigns individuals and delegates authority to appropriate personnel 

• Coordinates weekly team meetings of the entire store management staff 

• Supervises all interior and exterior structural maintenance of facility 

• Jointly manages donation budget with Assistant Store Director  

• Develops community relations and builds goodwill for the store and company 

• Responsible for safeguarding, controlling and monitoring all store assets, ensuring policies and procedures are implemented for control of assets 

• Facilitates flow of information to team members 

• Performs other duties as requested or required by upper management 

Key Requirements: 

• Must be 18 years of age or older 

• High School Diploma or equivalent 

• Minimum of three years’ experience in store management or equivalent  

• The Store Director is required to work a minimum of 50 hours per week. The schedule shall consist of one evening shift (i.e. closing the store), one early shift (i.e. opening the store), and the remaining three days should be 8 a.m. to 6 or 7 p.m. This allows the manager to be at the store during key business times to see and meet the needs of the store guests and team members. 

• Ability to work and communicate with all levels of management and subordinates in a professional manner 

• Must possess leadership skills, maturity, technical skills, and proven operations track record 

• Must be able to lift up to 50 lbs, push and pull up to 100 lbs, and stand for long periods of time (up to 6 hours) 

• Perform all other physical aspects of the job to bending, squatting, standing, lifting, climbing, pushing, pulling, and walking   

• Knowledge of company policies 

• Ability to forecast sales volume and product needs for ordering and scheduling  

• Must possess technical skills to perform basic math and computer tasks (Word, Excel, and Email). 

• Ability to work in fast-paced, but efficient and controlled manner 

• Must maintain Certified Food Safety Manager certification 

• Bilingual English/Spanish a plus 

• Ability to receive phone calls at home 

• Must be flexible to work various hours/shifts, including weekends and holidays 

• Must attend meetings, including out-of-town, requiring overnight stays 

• Must be able to transfer to another store within the area 

• Ability to function as a team member and get along with others 

This job description is intended to provide a high-level of general requirements for this position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure proper operations.