Floral Manager

The Floral Manager is first and foremost responsible for guest relations and satisfaction by building a reputation for Ultimate Service.  He/She is responsible for leading the efficient, effective, safe, legal and profitable operations of the Department.  He/She coordinates human relations for the Department and ensures execution of all company and department policies and procedures on a timely basis.

Key Responsibilities:

• When a guest enters my area or department, my first and most important responsibility becomes to acknowledge, greet, and engage that guest
• Responsible for hiring, training and performance management of team members
• Responsible for communication of information distribution to entire department
• Responsible for maintaining positive atmosphere, spirit and morale within the department
• Demonstrate effective leadership skills by managing time and delegation
• Develop team members and future leaders utilizing available materials and systems
• Support and execute division concepts and programs
• Accountable for executing and meeting financial goals
• Responsible for identifying areas of opportunity throughout the store and within the department
• Ensure quality and consistent product availability and solutions to our guests
• Responsible for safeguarding, controlling and monitoring all department assets, ensuring policies and procedures are implemented for control of assets
• Practice safe work habits; maintain a high level of store cleanliness, organization, and a safe work environment; encourage team members to do the same
• Oversee that department systems and processes are utilized consistently and correctly
• Direct meetings with the department leadership team to effectively plan production and promotion goals
• Verify team member schedules against business needs
• Coach and discipline team members as necessary in accordance with policy and procedures with support from Talent Management
• Verify all books and manuals are kept updated
• Oversee inventory process and reporting
• Approve all purchase orders and maintain adequate levels
• Order and adjust standing orders for flowers, plants, and related merchandise and supplies
• Assist and lead designers and sales clerks in completing their tasks
• Demonstrate good conflict management skills
• Perform other duties assigned by upper management

Key Requirements:

• Must be 18 years of age or older
• High School Diploma or equivalent
• Minimum of 1 year experience in floral retail
• The Department Manager is required to work the scheduled work shift as needed to meet the needs of the store guests and team members. 

• Ability to work and communicate with all levels of management and subordinates in a professional manner

• Ability to self-motivate, problem-solve and work with minimal supervision

• Working knowledge of plants and flowers

• Able to work in varied temperatures
• Independent mobility within the department - standing and walking for 8-10 hours, squatting and climbing

• Be able to perform all other physical aspects of the position including but not limited to bending, squatting, standing, lifting, climbing, pushing, pulling, and walking 

• Ability to lift and carry items weighing up to 30 lbs. and push and pull up to 100 lbs.

• Must possess technical skills to perform basic math and computer tasks (Word, Excel, and Email).

• Ability to work at fast-paced, but efficient and controlled manner

• Must be flexible to work various hours/shifts, including weekends and holidays

• Must attend meetings, including out-of-town, requiring overnight stays

• Must be able to transfer to another store within the area

• Ability to function as a team member and get along with others

This job description is intended to provide a high-level of general requirements for this position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure proper operations.