Sr. Customer Care Associate, Full Time, Gastroenterology

Adventist Health Ukiah Valley has been deeply connected to the community we serve since 1956. We are comprised of a 50-bed acute care medical center, level IV trauma center, level II intensive care nursery services, extensive physical rehabilitation program, outpatient surgery and diagnostic center and advanced wound care center. Ukiah is a unique small town that charms you with its rich character, arts, vineyards and natural surroundings. Ukiah beckons you to explore all that the valley has to offer amidst our 300 days of sunshine each year. We are also conveniently located just two hours north of San Francisco and 45 minutes from the Pacific Coast.

Job Summary:

Oversees basic reception and customer services for guests of facility. Proficient in all aspects of essential duties for the role and acts as a subject matter expert for patients, co-workers and providers. Provides communication, information, assistance and coordination for all customer requests. Ensures patients/guests have a pleasant experience during their stay/visit.

Job Requirements:

Education and Work Experience:

• High School Education/GED or equivalent: Preferred
• Associate’s/Technical Degree or equivalent combination of education/related experience: Preferred
• Two years' relevant experience: Preferred

Essential Functions:

• Assists with directing the flow of patients and visitors within registration and lobby spaces including providing directions, managing the number of patients and visitors in each lobby or registration space, providing general information and preparing individuals to receive patient care services.
• Issues a visitor badge and directs them to assigned rooms. Maintains visitation restrictions for confidentially patients. Assists patients with accessing services including assisting with directing patients who are leaving after receiving care.
• Provides administrative support by answering phone calls when needed, managing office supply levels and preparing patient care related documents as needed including literature and information sheets.  Completes computer work when required including preparing files, pulling online and digital resources and using computer application systems to assist with patient care.
• Communicates to leadership ideas to improve operations. Participates in ongoing cross-services performance improvement teams. Assists with orienting and providing on-the-job skills training to others.
• Serves as a point of contact for questions and works on assignments that are moderately difficult requiring judgement in resolving issues or in making recommendations.
• Performs other job-related duties as assigned.

Organizational Requirements:

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.

Adventist Health participates in E-Verify. Visit https://adventisthealth.org/careers/everify/ for more information about E-Verify. By choosing to apply, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein.