Salesforce Admin and Release Manager: Office of Innovative Technologies - UTK

The Office of Innovative Technologies (OIT) is seeking an experienced Salesforce Admin and Release Manager to lead technical design, analysis, modification, development, testing, and documentation of the Salesforce CRM and complex enterprise-wide software solutions (purchased software, internally developed software, software modifications, and software interfaces) that execute independently or as part of a larger information system.

Primary focus is on Release Analysis and Processes, Technical Integration, Maintenance and Application/System Architecture.

Production Support and Application/System Improvement

• Manage and maintain the Salesforce CRM architecture and strategy.

• Manage, maintain and troubleshoot all environments including sandboxes, UAT and Production.

• Work with developers to merge code branches and plan code releases.

• Partner with other System Admins on all activities and projects.

• Partner with QA leader to perform and complete QA and testing.

• Identify issues and recommend appropriate solutions.

• Identify and work with peers to correct issues in current production application systems.

• Work with clients to better understand current and future needs.

• Work with Salesforce vendor partners.

Application Development and Implementation

• Design, create, and implement custom software solutions to meet customer needs.

• Implement purchased software solutions.

• Integrate applications/systems.

• Coordinate system upgrades for purchased software solutions.

• Coordinate environmental upgrades for affected applications/systems.

• Enhance, expand and extend current application/systems to add new functionality.

Collaboration and Communication

• Strong ability to work with cross-functional teams, including administrators, stakeholders, and end-users, to align technical solutions with business needs.

• Effective communication to translate technical concepts for non-technical audiences.

• Team-oriented approach for working in Agile or Scrum environments.

• Mentors and provides work direction to others.

Project Management and Adaptability 

• Familiarity with project management methodologies to manage tasks and timelines efficiently.

• Adaptability to learn and implement new Salesforce features or updates as they are released.

• Prioritize tasks and work in a fast-paced, evolving environment.

Required Qualifications 

• Education: Bachelor’s degree; Computer/Information Sciences or related field or equivalent combination of education and experience

• Experience:  

  • Three years of relevant experience, or an equivalent combination of education, training, and experience.

  • Three years of release analysis experience.

  • Salesforce Administrator Certification

• Knowledge, Skills, & Abilities: 

  • Experience in Salesforce Student Success Hub, Salesforce Education Cloud, or (Sales and Service Cloud)

  • Ability to complete work with limited supervision.

  • Ability to quickly learn and use new technologies.

  • Ability to work with and lead other team members.

  • Ability to manage work time effectively.

  • Strong and organized application development methodology.

  • Skills in problem solving.

  • Communication skills.

  • Testing skills.

  • Knowledge and understanding of relational database design.

  • Knowledge and understanding of object-orientation.

  • Solid knowledge of Microsoft Office, especially Excel and Word.

  • Utilize appropriate visualization and presentation tools, such as Visio or PowerPoint.

  • Knowledge of computing languages and platforms.

  • Strong SQL skills.

  • Knowledge of testing frameworks.

  • Knowledge of automated testing tools.

  • Knowledge of metadata management.

  • Knowledge of specific relational databases, such as SQL Server, Oracle, or MySQL.

Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment-based visa status.

Preferred Qualifications 

• Experience: 

  • Higher Education Experience

  • Additional Salesforce Certifications

• Knowledge, Skills, & Abilities: 

  • Working Knowledge and experience with the following systems/applications:

    • Experience in Salesforce Education Cloud or (Sales and Service Cloud)

    • Data360

    • AgentForce

    • Voice Agent

    • Marketing Cloud

    • Mulesoft

    • Tableau

    • FormAssembly

    • Blackthorn

    • Snapet

    • Appinium

    • Github

    • Microsoft Azure

Work Location 

• Location: Knoxville, TN

• Hybrid

Compensation and Benefits

• UT market range: MR16

• Find more information on the UT Market Range structure here

• Find more information on UT Benefits here

Application Instructions 

To express interest, please submit an application with the noted below attachments:

• Resume

• Cover Letter

About The Division

The Office of Innovative Technologies (OIT) seeks to support the university’s mission by providing customer driven IT services in a consistent and credible manner.