Bilingual Patient Care Contact Center Representative

Position Summary

• Answer calls in a courteous, professional, efficient, and prompt manner
• Pre-registering new patients into the Epic EMR system
• Schedule patient appointments using the Epic EMR system
• Verify patient insurance/benefits, as appropriate
• Respond to patient inquiries and complaints
• Direct patient phone calls to the appropriate destination when beyond scope
• Complete outbound calls to patients to schedule future appointments
• Return patient calls/messages and provide additional information as necessary
• Adhere to all HIPAA and ACCESS policies regarding patient privacy
• Other duties as assigned

Requirements

• High school diploma or GED
• Two years’ relevant experience in customer service (health care preferred)
• Willing to work flexible hours
• Basic proficiency in computer skills
• Medical terminology knowledge preferred
• Bilingual (English and Spanish) 

Schedule

• Training for 4-6 weeks on site at 3450 S Archer Ave, Chicago, IL 60608 from 8:30am to 5pm M-F. 
• Potential opportunity to work remotely after successfully completing training.
• Regular shift after training will be 10:30am to 7pm M-F and rotating Saturdays 7:30am to 4pm.

Working Conditions/Equipment

• Normal office environment regularly
• Health Center environment occasionally
• Local travel between health centers and community events is required; mode of transportation required
• If personal vehicle is employed, a current driver’s license and proof of insurance is required
• If remote/hybrid; requires suitable and secure working environment, acceptable internet speeds, adequate childcare provisions

Benefits

• Tuition reimbursement 
• Comprehensive healthcare coverage including Medical, Dental, and Vision
• Generous PTO
• 403(B) retirement plan and financial resources to help you save and plan for your retirement
• Life Insurance
• Opportunity to participate in cross-departmental committees to innovate and transform our care delivery model and our workplace