Product Analysis Technician III

Job summary 

Responsible for advanced complaint return testing and the timely entry of accurate test results into designated systems using established procedures. Coordinates return testing queue via system reports and dashboards. Recommends, procures, and manages specialized test equipment and documents observations pertaining to reported defects. Leads electromechanical failure analysis investigations through scheduled testing and product retention campaigns. Mentors team members in failure analysis testing best practice and maintains compliance with environmental health and safety (EH&S) policies. Leads continuous improvement of test capabilities and test queue management strategies within the Product Analysis Laboratory (PAL).

Key Responsibilities 

Under minimal supervision, general direction, and in accordance with applicable government laws, regulations, and ASP policies, procedures, and guidelines, this position: 

• Performs a range of advanced product testing and failure analysis activities to ensure compliance with established specifications.
• Coordinates and executes specialized complaint failure investigations, applying developed proficiency in technical system and subsystem knowledge.
• Troubleshoots defective products to identify causes, using diagnostic tools and historical data to support findings.
• Reads and analyzes engineering drawings, schematics, and specifications; perform calculations related to stack-up tolerances and circuit analyses. 
• Effectively organizes and trends data to guide decision making in a failure analysis context. 
• Proposes corrective actions based on technical knowledge.
• Authors protocols and technical reports.
• Recommends and drives improvements to inspection, testing, and evaluation capabilities.
• Maintains laboratory orderliness and ensures equipment is calibrated and serviced per CMMS schedule.
• Reviews peer investigations for completeness and accuracy, providing constructive feedback.
• Communicates findings and analysis results to engineering and quality teams across the organization.
• Initiates cross-functional discussions to support resolution of recurring product issues.
• Participates in projects aimed at improving product analysis processes and reducing complaint frequency and severity.
• Provides informal guidance and training to technicians, sharing best practices and technical knowledge.
• Communicates business-related issues or opportunities to the next management level.
• Generates reports and dashboards to manage and communicate complaint return testing.
• Participates in cross-functional projects to solve field defects through testing.
• Understands bloodborne pathogen safety training and other safety topics for functional area.
• May routinely support team members to coordinate shipment of samples to outside laboratories and suppliers.
• Applies Fortive Business System tools, as required.

Education and Experience Requirements 

Associate's degree (or equivalent experience) in Engineering, Quality, Life Sciences, Health Sciences, or related technical discipline.

• Minimum: 5 years of experience in electromechanical diagnostics within a general complaints analysis, laboratory, and/or field support role
• Preferred: 7 years of experience in engineering forensics in a dedicated investigation role

Role and Competencies Requirements 

• Must be able to read and understand engineering drawings and schematics.
• Must be able to utilize specialized test and diagnostic equipment, including digital multimeters, power supplies, oscilloscopes, etc.
• Must be able to think critically and solve complex technical problems.
• Must be able to effectively manage multiple activities and responsibilities.
• Must be able to write and communicate clearly, including generating and presenting data. Regular communication with professionals is expected.
• Must have ability to clearly and correctly document data.
• PC Literacy is required. Must be able to learn and utilize basic computer systems. Must be able to use or learn to use basic office software tools including Excel, Word, Visio and PowerPoint.
• Travel: Domestic and International