Regional Clinic Manager

Description

We are seeking a dynamic and experienced Regional Clinic Manager to oversee the operations of multiple healthcare clinics within our organization. This leadership role offers an exciting opportunity to drive quality patient care, improve operational efficiency, and lead a team of dedicated healthcare professionals across various locations. If you are passionate about healthcare management and possess strong leadership skills, we invite you to join our team and contribute to our mission of delivering exceptional healthcare services.

POSITION SUMMARY

Under the general guidance/supervision of the Director of Health Center Operations and/or Chief Operating Officer (COO) the Regional Clinic Manager (RCM) is responsible for the operations, staff and performance of an assigned region of CFHC health centers. The Regional Clinic Manager provides direct oversight of site-level leadership across the assigned sites, ensures consistent workflows and coverage across the region, and works with the Clinical Site Leads (Physician Leads) to ensure that patients’ health care needs are met efficiently and satisfactorily. Leverages industry knowledge and best practices to promote the mission and vision of the organization as well as supporting a culture of development.

ESSENTIAL DUTIES & RESPONSIBILITIES

Essential duties are organized by area of responsibility. This list is representative and not exhaustive; other duties may be assigned to meet the needs of the organization.

Regional Operations & Patient Access

• Directs day-to-day operations across all assigned health centers, ensuring consistent workflows, practices and standards at every site.
• Owns regional patient access performance, including new patient growth, retention, visit volume, appointment availability, fill rates and no-show rates.
• Develops and maintains regional staffing and coverage plans, including daily on-site presence, cross-site float coverage, Saturday and holiday sessions, and coverage for planned and unplanned absences, consistent with the collective bargaining agreement where applicable.

People Leadership & Talent Management

• Supervises site-level leadership, including Assistant Clinic Managers and oversees supervision of Patient Service Representatives, Medical Assistants and ancillary staff across the region.
• Partners with Human Resources to recruit, onboard, train and develop staff to meet customer service and performance goals.

Key Performance Indicators & Reporting

• Holds direct accountability for the financial and operational performance of each assigned site, including revenue and expenses against budget, staffing and overtime costs, supply spend and productivity targets.
• Monitors results monthly, identifies and escalates variances, and implements corrective action plans to close gaps.
• Creates, analyzes and presents regional operational reports and key performance indicators to leadership.

Quality, Compliance & Risk Management

• Partners with Clinical Site Leads to develop, implement and consistently apply CFHC policies and procedures across the region.
• Ensures regional compliance with federal, state and local regulations affecting clinic operations, including HRSA requirements, and participates in audits, operational site visits and Corrective Action Plans.
• Participates in Quality Improvement, FTCA risk management and patient safety activities, and supports performance on UDS and other quality measures.

Mission, Care Team Collaboration & Engagement

• Reinforces CFHC’s mission through communication and personal example, and ensures operations reflect Patient-Centered Medical Home (PCMH) principles.
• Fosters open communication and a team-based approach among providers, front desk and clinical staff to coordinate and streamline patient care.
• Represents CFHC in community education and awareness programs, and serves on committees and workgroups as assigned.
• Performs other duties as assigned.

Equal Opportunity & Reasonable Accommodation

Chicago Family Health Center is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected classification. CFHC provides reasonable accommodations to qualified individuals with disabilities and for religious observance in accordance with the ADA, the Illinois Human Rights Act, and applicable law.

Chicago Family Health Centers offers benefits to all its full-time employees:

BCBS Medical PPO Plans| BCBS Dental | Vision| Tuition Reimbursement up to $1,500 per year|12 Paid Holidays and 15 Days of Paid Time Off | 10 sick days |

Join our organization and be part of a forward-thinking team committed to delivering outstanding healthcare services. We offer opportunities for professional growth, a collaborative work environment, and comprehensive benefits to support your success and well-being.

Requirements

Education & Experience

• Bachelor’s degree from an accredited college or university in Healthcare Administration, Business Administration, Public Health or a related field, or an equivalent combination of education and progressively responsible experience in an FQHC or ambulatory healthcare setting.
• Master’s degree (MHA, MBA, MPH or related) preferred.
• Minimum of five (5) years of experience in a clinical or healthcare operations environment, preferably in a community-based, FQHC or ambulatory care setting.
• Minimum of three (3) years of supervisory experience required.
• Experience overseeing multiple sites or supervising other supervisors or managers preferred.
• Experience with Electronic Health Record Systems; EPIC experience strongly preferred.
• Demonstrated accountability for key performance indicators (KPIs), operating budgets and productivity targets.
• Experience in a unionized environment preferred.

Knowledge, Skills & Abilities

• Strong communication and interpersonal skills, with demonstrated ability to lead teams through change
• Ability to analyze operational and financial data and present findings to leadership
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite (Word, Excel, Outlook, Powerpoint) and electronic health records systems