Client Service Representative - Iowa City, IA

Who we are

Bright Eyes & Bushy Tails is Hiring a Part-Time Client Service Representative!

Position Details

Role: Client Service Representative 

Status: Part-Time

Salary: Negotiable and based on experience

Schedule: Three-day workweek

Benefits Highlights

Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses

Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; generous PTO; and employee pet discounts

Professional Growth & Recognition: Quarterly team bonuses, professional development opportunities, continuing education allowance, and uniform allowance

Lifestyle Perks You’ll Appreciate: Six paid holidays, an Employee Assistance Program, and an employee discount program

Looking for a client service role where your communication skills and passion for pet care make a real difference?

Bright Eyes & Bushy Tails, a medium-sized hybrid veterinary practice in Iowa City with a six-doctor team, offers a collaborative, fun, and fast-paced culture that values pride in work, teamwork, and continuous improvement.

If you enjoy helping people, thrive in a busy medical environment, and want to contribute to a team that supports each other, this part-time CSR role is for you.

Why Our Client Service Representative Love It Here

• Work in a collaborative environment serving a wide variety of pets including small animals, pocket pets, exotics, and avian companions
• Be part of a supportive team that takes pride in delivering quality client service and patient care
• Enjoy a culture that encourages accountability, initiative, and professional growth
• Access to flexible scheduling and comprehensive benefits designed for a healthy work-life balance

What Our Client Service Representative Do

• Welcome clients and patients warmly with empathy and professionalism
• Manage appointment scheduling, multi-doctor calendars, and maintain accurate client/patient records
• Process payments and communicate pricing, policies, and services clearly
• Handle high call volumes and balance competing priorities efficiently
• Recognize and communicate urgent or emergent concerns to the medical team promptly
• Navigate sensitive conversations and challenging interactions with empathy
• Collaborate with doctors and technicians to support smooth workflows and patient care
• Take initiative during slower periods and maintain organized workspaces
• Exercise sound judgment, take ownership of responsibilities, and speak up about safety concerns

What Our Client Service Representative Bring

• A genuine passion for client service and creating positive experiences
• Strong communication, active listening, de-escalation, and problem-solving skills
• Ability to remain calm and effective in a fast-paced, emotionally demanding environment
• Excellent organization, attention to detail, and prioritization skills
• Adaptability to new software, workflows, and services
• Initiative, accountability, and ability to work independently while seeking guidance when needed
• Professional integrity and a collaborative, growth-oriented mindset
• Preferred: veterinary client service or hospitality experience and familiarity with veterinary terminology and hospital workflows

Benefits You Can’t Beat

Financial Benefits

• A flexible approach to compensation that reflects your skill set and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program
• Referral bonus program

Wellness Benefits

• Health insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance including accident, critical illness, hospital, short- and long-term disability, legal plan, and life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
• Sick Time / Paid Time Off
• Free or discounted lab work for all employee pets
• Pet discounts on services, products, and food

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Professional development opportunities and continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Join Our Team!

If you are passionate about client service and want to support a veterinary team that values collaboration, accountability, and growth, we would love to meet you!

Apply today and join Bright Eyes & Bushy Tails in Iowa City!

Diversity, equity, and inclusion are core values of Bright Eyes & Bushy Tails and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.