Executive Claims Advocate

Description

Work Arrangement: This full-time role follows an in-office schedule, with an expectation of working on-site in Glastonbury, CT, with limited flexibility as needed. 

Smith Brothers Insurance is seeking an accomplished and strategic claims professional to join our Large Commercial Lines team as an Executive Claims Advocate. This role serves as a trusted advisor to clients, carrier partners, and internal teams, providing strategic guidance on complex claims and risk management matters. The Executive Claims Advocate partners with key client stakeholders to drive favorable claim outcomes, mitigate risk, and support long-term business objectives. Leveraging expertise in Workers’ Compensation, General Liability, Property, Automobile, and other complex commercial claims, this position delivers meaningful insights that enhance risk performance, strengthen client relationships, and support client retention and growth.

Responsibilities 

• Serve as the executive-level claims advisor for key and complex Commercial Lines clients, shaping long-term claims and risk management strategies. 
• Influence and manage carrier relationships, including escalation of high-exposure and systemic claims issues. 
• Drive strategic oversight of large-loss and complex claims, ensuring proactive resolution.
• Lead and facilitate executive-level claim reviews and stewardship meetings with clients and carriers.
• Mentor and provide guidance to team members, elevating overall team capability.
• Partner with Risk Advisors and Account Managers to interpret coverage, navigate claim disputes, and develop strategic client solutions.
• Support business development efforts by participating in finalist meetings, presentations, and service capability discussions. 
• Set and manage client expectations, ensuring delivery against service standards and timelines. 
• Drive a proactive, results-oriented, client-first approach across all claim interactions.
• Maintain accurate documentation and activity records in agency systems.
• Ensure compliance with agency processes, confidentiality standards, and quality metrics.
• Complete special projects and other duties as assigned.
• Engage in ongoing professional development and training to strengthen skills, knowledge, and effectiveness. 
• Utilize Microsoft Office, agency systems, and AI tools to improve efficiency and performance.
• Work effectively with all team members, provide backup support, and contribute to team collaboration. 
• Demonstrate alignment with our purpose, values, and culture. 

Desired Skills

• Exceptional communication and negotiation skills, with the ability to influence stakeholders and advocate effectively at all levels. 
• Demonstrated understanding of the claims resolution process for Workers’ Compensation, General Liability, Property, and Automobile claims. 
• Ability to work effectively in a multi-jurisdictional claims environment.
• Advanced analytical and critical-thinking abilities with a proven ability to resolve complex claims and risk-related challenges.
• Proven ability to manage sophisticated claim portfolios, competing priorities, and client commitments in a fast-paced environment.
• Strong organizational, strategic planning, and problem-solving skills with exceptional attention to detail. 
• Collaborative, accountable professional with a commitment to service excellence, mentorship, and knowledge sharing. 
• Expert knowledge of commercial insurance claims, carrier practices, and regulatory requirements affecting Commercial Lines and Workers’ Compensation.
• High attention to detail and organizational skills. 
• Proficiency with Microsoft Office, agency systems (Applied EPIC preferred), carrier platforms and AI tools.
• Self-motivated, adaptable team player with a positive mindset, strong work ethic, and resilience.

Qualifications

• 7-10+ years of experience handling claims, preferably in a mid-market commercial lines insurance agency environment or carrier commercial environment. 
• Connecticut, New York, and/or New Jersey Casualty Adjuster’s License (or ability to obtain/maintain as required). 
• Professional designations related to claims, risk management, or insurance preferred. 
• Bachelor’s degree preferred; high school diploma or equivalent required. 

General Working Conditions

• Dynamic environment with frequent communication via in person, video, email, and phone. 
• Some travel and non-standard working hours may be required. 
• Ability to view computer monitors for extended periods of time.
• Culture rooted in collaboration, integrity, trust, respect, creativity, and fun.

Compensation

The estimated base salary range for this position ranges from $86,500 - $126,900. The base pay offered will consider experience, skills, training, location, certifications, and education. Decisions will be determined on a case-by-case basis. The stated range reflects the Company's good-faith estimate of potential compensation at the time of posting.

Eligible employees may participate in comprehensive benefit programs, including health, dental, and vision insurance; a 401(k) plan with company match; paid time off and holidays; company-paid life and disability insurance; an employee assistance program; health navigation and care advocacy services; hospital indemnity and critical illness coverage; insurance licensing and continuing education reimbursement; and other company-sponsored benefits.

Must be authorized to work in the United States on a full-time basis without Company sponsorship.

Smith Brothers Insurance, LLC is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, affectional or sexual orientation, gender identity or expression, national origin, ancestry, nationality, age, disability, marital or domestic partnership or Civil Union status, pregnancy, family medical history or genetic information, atypical cellular or blood trait, military service or any other status protected by law.

This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties. Duties, responsibilities, and activities may change at any time with or without notice, based on business needs. This description does not constitute a contract of employment, and we reserve the right to revise the job description and/or require other tasks be performed as circumstances change.

About Smith Brothers 

Smith Brothers Insurance is a Top 100 National Broker with over 50 years of being independently operated. We are multi-disciplined with expertise in Commercial Lines, Personal Lines, Employee Benefits, Surety, Group Retirement Plans including 401(k) and 403(b) Plans, Risk Management, and Financial Services.