Family Visitation Case Aide

Why Children’s Services of Roxbury?

At Children’s Services of Roxbury, we’re not just offering a job, we’re offering a chance to be part of something bigger. Our mission is to bring peace of mind to children and families across Massachusetts. We foster a culture of trust, humility, and respect, where every team member is valued and supported. If you’re looking to make a real impact and grow with a team that strives to create a brighter future for children and families across Massachusetts, this role is for you.

Program Overview

Children's Services of Roxbury's Family Visitation Program provides a safe, supportive, and professional environment for children and families throughout the Greater Boston area. We facilitate supervised and unsupervised visits between children and their primary visiting parent in accordance with court orders or referrals from the Department of Children and Families (DCF). Our trained staff remain neutral while ensuring visits are safe, respectful, and child-focused.

Position Summary

The Case Aide plays an essential role in ensuring that family visits are conducted safely, professionally, and in accordance with agency policies and court or DCF requirements. This position is responsible for supervising visits, documenting objective observations, maintaining accurate records, and providing excellent customer service to participating families.

The Case Aide is a Mandated Reporter and is expected to maintain strict confidentiality, exercise sound judgment, and communicate professionally with families and team members. In addition to supervising visits, the Case Aide completes administrative tasks including case documentation, filing, responding to phone calls and emails, and assisting with participant communication.

Schedule:

This is a part-time position requiring availability:

• Thursday: 5:00 PM – 9:00 PM
• Sunday: 10:00 AM – 6:00 PM

Additional hours may become available as the program expands.

Essential Duties and Responsibilities

Responsibilities include, but are not limited to:

• Understand and implement all Family Visitation Program policies, procedures, DCF requirements, and applicable contracts.
• Conduct virtual and in-person participant orientations.
• Review assigned case files prior to scheduled visits.
• Escort children between caregivers and visiting parties during in-person visits and facilitate virtual visit check-ins.
• Closely supervise visits while maintaining neutrality and ensuring participant safety.
• Complete detailed, objective, behavior-based observation reports during each visit.
• Intervene appropriately when safety concerns or program rule violations arise.
• Immediately report safety concerns, mandated reporting issues, or critical incidents to the Program Manager, Program Director, Shift Leader, or Security Guard, as appropriate.
• Maintain professional boundaries and confidentiality at all times.
• Communicate regularly with families regarding scheduling, program expectations, fees, resources, and general case management needs.
• Complete all required documentation before the end of each shift.
• Respond promptly to phone calls and emails.
• Maintain organized case files and perform administrative duties including filing and record management.
• Collaborate with team members and assist with coverage when staffing needs arise.
• Attend all required staff meetings and trainings.
• Demonstrate professionalism, cultural responsiveness, and respect toward all program participants.

Performance Expectations

Successful employees will consistently:

• Arrive on time and prepared for each shift.
• Dress professionally and appropriately.
• Complete documentation accurately and on time.
• Demonstrate strong independent work skills.
• Collaborate effectively with coworkers.
• Maintain professionalism and confidentiality.
• Provide exceptional customer service while remaining impartial.

Supervision

The Case Aide works both independently and collaboratively under the supervision of the Family Visitation Program Manager. Performance evaluations, coaching, and goal setting are provided on an ongoing basis.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong organizational and time management skills.
• Ability to maintain strict confidentiality.
• Strong attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently while contributing positively to a team.
• Professional judgment, reliability, and accountability.
• Self-motivated with strong interpersonal skills.

Preferred

• Bachelor's degree in Social Work, Psychology, Human Services, Criminal Justice, or a related field.
• Bilingual proficiency.
• Experience working with children and families.
• Experience in domestic violence, child welfare, supervised visitation, behavioral health, or related human services settings.

Dress Code

Employees are expected to maintain a professional appearance that reflects the dignity of the agency and creates a welcoming environment for families.

Ideal Candidate

We are looking for someone who is:

• Compassionate and child-focused.
• Professional and dependable.
• Calm under pressure.
• Flexible and adaptable.
• Culturally responsive and open-minded.
• Organized with strong attention to detail.
• A collaborative team player with a positive attitude.
• Passionate about supporting children and families through challenging transitions.

Benefits

• Free online CEU-approved training opportunities
• Employee Discount Program
• Supportive and collaborative work environment
• Opportunity to make a meaningful difference in the lives of children and families every day

Join Children's Services of Roxbury and become part of a dedicated team committed to strengthening families, promoting child safety, and creating positive outcomes for our community.