NOC Daily Ops Analyst - HDQ

Department:

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

The NOC Daily Ops Analyst collaborates to evaluate qualitative and quantitative data pertaining to potential disruptions or IROPS (irregular operations) to assist the broader operations in minimizing the impact of potential disruptions. They’ll partner with key NOC stakeholders by providing advanced analytical expertise in support of complex network solutions. Helps identify potential IROPS to help the Planning Team develop recommendations that are shared with the Disruption Pod and other day-of stakeholders. 

Additional Details 

• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.    

• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.   

We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. 

Responsibilities

• Align on analytical requests, expectations, and priorities
• Provide advanced analytical expertise to support the Network Operations Control department with analytical requests (what-if scenarios, modelling, data pulls etc.)
• Develop tools to provide solutions to recurrent analytical requests
• Provide additional analytical support to the Disruption Pod and other adjacent groups as needed
• Utilize Southwest’s analytical tools (optimizers and dashboards) to run what-if scenarios to provide data backed recommendations
• Work collaboratively with the Planning Team to develop recommendations that are shared with the Disruption Pod and other day-of stakeholders
• Perform descriptive and diagnostic analyses of upcoming flight schedules to identify potential IROPS events
• Align analysis outcomes with adjacent groups and gather their input and feedback to improve future analyses
• Support long-term initiatives of the department
• Build relationships within all groups within the department, adjacent workgroup stakeholders, and support departments to ensure constant sharing of knowledge and lessons learned
• Develop a deep understanding of airlines' priorities, value drivers, and challenges to translate technical needs to the operational and business teams involved in the work
• Support the development of new data sources with robust processes of data collection that ensure the reliability and validity of the data is suitable for the objective of the analysis
• Raise data and analysis limitations to the leader and stakeholders
• Manage the documentation of analysis and outcomes in an accessible repository
• Must be able to meet any physical ability requirements listed on this description
• May perform other job duties as directed by Employee’s Leaders

Knowledge, Skills, and Abilities

• Intermediate knowledge of business analysis, process modeling and redesign
• Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Skilled in consensus-building
• Skilled in visualizing data to drive insights using tools such as MS Excel, Tableau, etc.
• Skilled in tools such as SQL, Alteryx, Excel, and Tableau
• Ability to solve complex problems
• Ability to independently prioritize assignments and shift focus quickly based on the need of the operation
• Ability to demonstrate and maintain a high regard for confidential and sensitive information
• Ability to think like an owner
• Ability to provide direction in a team-oriented, cross-functional environment
• Ability to apply logical approaches to solving complex problems and identifying solutions
• Ability to self-start and work autonomously, with limited and disparate information
• Ability to communicate effectively with all levels of employees up to and including executive levels (written, oral, interpersonal)
• Ability to build strong interpersonal relationships and lead through influence

• High School Diploma or GED

• Intermediate level experience, fully functioning broad knowledge in:
  • Airline operations and/or operational data sets, tools and systems and related analytics
  • Breaking down and solving ambiguous problems through quantitative and qualitative analysis

• Preferred: Experience working with operational networks such as aircraft, crew, passenger, or other transportation networks.

• Preferred: Experience using SQL to query, analyze, and manipulate data.

• Preferred: Experience using Alteryx for data preparation, workflow automation, and analytics.

• Preferred: Experience using Amazon Redshift or similar cloud-based data warehouse platforms.

• Preferred: Experience using Tableau to create dashboards, visualize data, and communicate business insights.

• N/A

• Ability to perform work duties from [limited space workstation/desk/office area] for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines
• Ability to work extended hours based on operational needs
• Ability to work in varying shift times based on operational needs

Pay & Benefits:

Competitive market salary from $85,300 per year to $94,800 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

Benefits you’ll love:

•Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)

•Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings**

•Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***

•Competitive health insurance for you and your eligible dependents (including pets)

•Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.

•Explore more Benefits you’ll love: https://careers.southwestair.com/benefits

*Pay amount does not guarantee employment for any particular period of time.

**401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits

***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.

Southwest Airlines is an Equal Opportunity Employer.
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