Front Desk Receptionist

Why work at Greenwich House? 

At Greenwich House, we believe in empowering communities through transformative programs, we offer more than a job – we offer a mission. When you work with us, you become part of a passionate, collaborative team committed to making a difference in people’s lives. Every initiative, class, and outreach effort we deliver is fueled by a shared commitment to equity and compassion. 

Founded in 1902 as a settlement house aimed at supporting New York City's growing immigrant population, Greenwich House has since evolved into a dynamic nonprofit organization dedicated to fostering wellness, creativity, and connection across the city. Today, Greenwich House offers a diverse range of programs in health, human services, education, and the arts, serving thousands of New Yorkers each year. Learn more at www.greenwichhouse.org. 

The Opportunity 

As the Front Desk Lobby Receptionist, you will serve as the first point of contact for our organization, playing a pivotal role in shaping the initial experience of our Parents, Students, Clients and Visitors. This multifaceted position manages the lobby of our high traffic building which includes a Nursery School, After School Program, Older Adult Center and a Theater. This position ensures that visitors to Greenwich House are greeted, assisted and directed to their destination efficiently and effectively. 

In addition, this position will perform a range of administrative and clerical tasks, including sorting mail, managing the company directory, tracking visitors, and maintaining building lobby protocols. In collaboration with the Director of Safety and Security, the Front Desk Lobby Receptionist is responsible for ensuring the lobby is safe, secure and welcoming to all who visit.

This is an exciting opportunity for someone who is passionate about people and wants to be part of a mission-driven organization making a lasting impact in New York City.

Responsibilities 

• Warmly greet and welcome guests upon their arrival, ensuring a positive first impression of our organization to our parents, students, visitors and clients. 
• Efficiently direct visitors to the appropriate person and office, enhancing visitor experience.  
• Answer, screen, and forward incoming phone calls with courtesy and professionalism.  
• Sort and distribute mail daily, maintain organized mail distribution.  
• Manage and keep the company directory up to date, ensuring information accuracy.  
• Track all visitors entering and leaving the building, adhering to security and safety protocols.  
• Maintain protocols of the building lobby, ensuring a secure and welcoming environment.  
• Execute clerical receptionist duties such as filing, photocopying, transcribing, and faxing.  
• Keep the reception area tidy and presentable, contributing to an inviting office atmosphere.  
• Support in scheduling and managing front-desk activities, including meetings and appointments.  
• Offer basic and accurate information in-person and via phone/email to queries.  
• Be aware of all building events that occur and be informed of all services offered in the building. 

What You’ll Bring

• Proven experience as a Receptionist, Front Office Representative, or in a similar role.
• Familiarity with Microsoft Office Suite (Word, Excel, Outlook) and office machinery.
• Exceptional communication and interpersonal abilities.
• Strong organizational skills with the aptitude to multitask and prioritize.
• High school diploma; further certification in Office Management is a plus.

Employment Details 

Department: Facilities

Location: Onsite all GH locations; Primary location: 27 Barrow Street, New York, NY

Schedule: 35 hours/week, Monday - Friday, 7:00 AM - 3:00 PM

FLSA Classification: Non-Exempt 

Employment Type: Full-Time

Reports To: Director of Facilities

Union Representation: Non-Union

Salary Range 

The expected rate for this position is $27.00 dollars per hour. This rate reflects the anticipated compensation at the time of this posting and may be adjusted based on experience, education, and organizational needs.

Benefits 

Greenwich House is committed to supporting the well-being of our employees as a key part of delivering a strong overall workplace experience. Full time employees are eligible for various benefits, including medical/dental/vision insurance, 403(b) plan, generous paid time off, and other benefits in accordance with applicable plan documents. Employees also enjoy exclusive perks and discounts for Greenwich House programs and services, including classes, lessons, and events. Benefits for Union represented employees will be in accordance with the applicable collective bargaining agreement. 

Equal Employment Opportunity & Accessibility 

Greenwich House is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. We are committed to providing reasonable accommodations to qualified individuals with disabilities to ensure they can successfully perform the essential functions of their roles. If you require assistance or accommodations during the application or interview process, please contact the Human Resources Department.