Quality Assurance Specialist

Established in 1969, Testek is the leader in Aerospace and Aircraft Component Test Equipment. Testek is a small company with approximately 170 team members, with the headquarters located in Wixom, Michigan. We pride ourselves in a family-like work environment that includes a diverse team of talented and enthusiastic people.

Testek designs, manufactures, supports and services diversified products including custom test equipment/products and standard test equipment/products. Our wide-ranging capability includes simple manual to complex automatic machinery. Testek offers innovative and competitive solutions to various sectors including aerospace, aircraft, and industrial. 

We invite you to explore our website at www.testek.com for more information about our company and our products.

Testek Solutions is currently seeking a Quality Assurance Specialist!

Position Type: Full-Time, Salaried, onsite
Location: Wixom, MI
Reports To: Quality Manager

Position Overview

The Quality Assurance Specialist is responsible for maintaining and improving key elements of Testek’s Quality Management System, with primary responsibility for the company’s calibration and document control programs. The Quality Assurance Specialist will also support internal and external audits, inspection activities, process improvement initiatives, and quality-related activities across multiple departments.

In addition to maintaining compliance, the Quality Assurance Specialist is expected to support the broader business objectives of Revenue Execution, P&L Performance, Milestone Efficiency, and Continuous Improvement. This position will work closely with Quality, Engineering, Operations, Project Management, Purchasing, and other departments to identify and resolve quality-related issues that may impact project milestones, cost, customer acceptance, or revenue execution.

Key Objectives

1. Support Revenue Execution

• Ensure calibration, documentation, inspection, and quality requirements are completed in support of project delivery and customer acceptance.
• Identify and communicate quality-related risks that could delay shipment, customer acceptance, or revenue recognition.
• Work cross-functionally to resolve quality issues affecting active projects.
• Support customer and government audits necessary for successful project execution.

2. Support P&L and Cost Performance

• Reduce avoidable quality costs through improved processes, documentation, calibration controls, and early identification of quality issues.
• Support efforts to reduce rework, repeat inspections, and other quality-related inefficiencies.
• Participate in continuous improvement activities that improve quality while reducing operational cost.
• Identify recurring quality issues and support corrective actions that address root causes.

3. Improve Milestone Efficiency

• Ensure quality activities required to support project milestones are planned and completed on time.
• Maintain accurate and current calibration and document control systems.
• Assist departments in identifying quality requirements that could impact project schedules.
• Escalate quality-related risks that could impact key project milestones or customer commitments.
• Support measurable improvement in quality-related milestone performance.

4. Continuous Improvement

• Assist in evaluating existing procedures and processes and developing new or improved procedures where appropriate.
• Participate in cross-functional continuous improvement initiatives.
• Use audit findings, quality trends, inspection results, and recurring issues to identify improvement opportunities.
• Support the standardization and implementation of quality best practices across departments.

Duties & Responsibilities

• Manage the company’s calibration program.
• Manage the document control system.
• Manage internal communications related to quality and document control.
• Assist in reevaluating existing procedures and processes and developing new procedures, processes, and associated documentation.
• Assist with internal audits.
• Accompany the Quality Manager during customer and government audits.
• Assist with inspections of equipment.
• Participate in continuous improvement projects within Quality and other departments, as applicable.
• Work with Engineering, Operations, Project Management, Purchasing, and other functions to resolve quality issues affecting project execution.
• Support the development, tracking, and reporting of quality-related KPIs.

Key Performance Metrics

Performance may be measured through:

• Calibration compliance and overdue calibration rate.
• Document control accuracy and processing time.
• Internal audit completion and corrective-action closure.
• Customer and government audit performance.
• Quality-related milestone delays.
• Recurring quality issues and corrective-action effectiveness.
• Reduction in rework and quality-related inefficiencies.
• Procedure and process improvement completion.
• Continuous improvement initiatives completed.

Requirements & Qualifications

• Bachelor’s degree in an applicable field or equivalent relevant experience.
• Must be a certified auditor for ISO 9001:2015 or be available to complete training within the first 30 days of employment.
• Strong communication and organizational skills.
• Detail-oriented with the ability to maintain accurate quality records and documentation.
• Ability to communicate effectively with employees at all levels of the organization.
• Strong team player with the ability to work effectively across multiple departments.
• Ability to manage time, priorities, and responsibilities effectively and efficiently.
• Strong sense of ownership and accountability for individual performance and its impact on company results.
• Must be a U.S. Citizen or U.S. Permanent Resident due to ITAR requirements.
• On-Site Presence: This position requires the employee to be on-site five days per week.
• Physical Requirements: Must be able to work within a shop environment, examine equipment and components, use hands and eyes to make assessments, reach with hands and arms, and occasionally bend, stoop, or carry light items.

EOE – Equal Opportunity Employer. People of color, women, veterans, and individuals with disabilities are encouraged to apply. (Compliant with the new VEVRAA and Section 503 rules)