Consumer Services Specialist - Specialized Service

CONSUMER SERVICES SPECIALIST – SPECIALIZED SERVICE

The Organization

North Los Angeles County Regional Center “NLACRC” is a private, non-profit agency that is contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC is one of the largest regional centers in California and has proudly served the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974. We serve individuals across the lifespan from infants and toddlers, school age children, transition-age youth, to adults and aging adults.

Supervision

Receives general supervision from Consumer Services Specialist, CPP/Specialized Services.

The Position and Job Summary

• Provides information, advocacy, and case management stabilization services for consumers with complex needs as identified in Trailer Bill Language, Section 19 – 4640.6 .
• Provide case management services to consumers with complex needs to stabilize for up to a 12 a month duration, unless otherwise specified, with an average 1:25 specialized caseload. 
• Finds and arranges case management services while also working directly with individuals, their families, clinicians, service providers and or other stakeholders to develop and implement a comprehensive service plan.
• Facilitate communication and collaboration with consumers, families, legal guardians, outside agencies, and other stakeholders. Providing information through a variety of methods.
• Initiates and responds to consumer, family, service provider, and outside agency communications on topics including but not limited to service eligibility, regional center service standards, regional center methods, generic agency programs and methods, problem resolution.
• Works collaboratively with consumers, families, others to develop programs, and monitor program results.
• Provides advocacy services and trains consumers and families in advocacy issues.
• Maintains required case records, funding, and billing records. Produces reports.
• Participates in Consumer Services and agency committees and groups.
• Performs other duties as may be needed or assigned.

 Employment Standards

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. 

Education & Experience

A Bachelor’s degree and four years of related experience. A Master’s degree in a related subject may be substituted for two years of experience. Experience servicing consumers with complex needs who are at risk of hospitalization preferred and/or Regional Center or other related agency experience preferred.

Skills and Abilities 

Knowledge of intellectual, developmental, or related disabilities including current values and best practices. Able to understand and apply regulatory and statutory information . Strong organizational skills demonstrated ability to work independently and cooperatively as a part of an interdisciplinary team. Basic proficiency of MS Word and MS Outlook.

Assessment, program planning, customer service and organizational management skills with proficiency communicating complex information both written and verbal. Must work successfully with people from a variety of cultures.

Essential Requirements

This is a community-based position that requires meeting with individuals served and their families in their homes, in the community, or in our office location. Must be comfortable working with a high degree of independence. Frequent telephone, virtual, and out-of-office meetings required. A valid California Driver's License and transportation, or acceptable substitute and minimum liability insurance required for this position.

NLACRC Offers an Excellent Benefits Package

We offer employees a variety of health and dental plans: 

• Health Insurance - NLACRC pays the full cost of coverage for certain Medical plans for employee only. We also provide a generous contribution additional plans that the employee may select for employee only or employee and dependents costs. 
• Dental Insurance – NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents. We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents
• Pre-Tax Flexible Spending Account for eligible health care expenses
• Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses
• No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees 
• No cost Vision plan for employees and eligible dependents 
• Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees
• NLACRC offers two (2) deferred compensation plans - 457 and 403(b) 
• Participate in the Public Service Loan Forgiveness program
• Paid Time Off – Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness, and sabbatical time
• Holidays – NLACRC offers 12 paid holidays throughout the year
• Most positions are offered a hybrid – remote option

Please note that benefit costs are pro-rated for part-time employees.

Professional Development Opportunities & Growth

NLACRC values the professional development of staff for those seeking future leadership opportunities in the social services field. 

Diversity, Equity, and Inclusion 

At NLACRC, we value and celebrate diversity! In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging. 

Compensation

This position is non-exempt. 

NLACRC is an equal opportunity employer. Further, NLARC will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Compensation

This position is non-exempt. Regular Salary: $32.21 - $45.52 per hour.