Patient Advocate

Whole Woman’s Health Vision

Whole Woman’s Health transforms how people experience abortion care in this country. We stand in the light, fiercely dedicated to providing fabulous abortion care that puts patients first.

Whole Woman’s Health Mission

Summary

The Patient Advocate position allows for further training in the medical areas of the office which do not require medical certification or licensure. These tasks may include pathology, lab, set-up, running rooms, assisting in recovery, ultrasounds and assisting in Gyn sessions as directed. The Patient Advocate plays a key role in the practice as they may interact with the patient in many areas and their knowledge of office systems and the medical practice can contribute very positively to patient satisfaction and the success of the practice.

Essential functions

•  Perform receptionist duties including answering phones and managing the front desk
• Intake and discharge
• Counting money/making deposits and computer skills.

Gyn Assistant assists the practitioner in GYN practice. Primary duties include: 

• prepare charts for practitioner review
• interview patients
• set patients up for exams
• assist the practitioner during exams
• collect samples, run routine tests and take vital signs 

Pathology Technician runs the pathology lab under the supervision of the Medical Director and the doctor practicing at the time. Primary duties include: 

• sterilizing instruments
• verifying completed abortion procedures via pathology examination 

Surgical assistant: assists the doctor and the patient through the actual abortion procedure. Training to assist in surgery involves becoming familiar with medical terminology and technology.  Primary duties include: 

• serving as a surgical assistant
• anticipating the doctor’s needs
• supplying the doctor with the necessary instruments and medications to complete the procedure
• serving as support to the patient, offering her comfort throughout her abortion procedure. 

Set Up/Assist/Recover during an abortion session primarily means you prepare and recover patients during surgery.  Primary duties include: 

• preparing procedure rooms for patients 
• cleaning and stocking rooms 
• showing patients to the procedure rooms before the doctor enters, and helping them feel as comfortable as possible 
• starting IVs 
• keeping track of the session—who has been seen, who has not, anticipating the “flow” of patients 
• recovering patients post-ab, including taking vital signs, cleaning them up, assisting them in dressing, escorting them to recovery room. 

Lab Technician runs the laboratory where patient testing occurs. Primary duties include: 

• collecting blood samples 
• running tests 
• taking vital signs 
• serving as a point of patient education regarding test results and what they mean. 

Ultrasonography 

• perform pre-op sonograms on all patients presenting for abortion services
• learn both vaginal and abdominal scan techniques
• understand how to comfort patients and respond to emotional issues 

Experience and General Requirements

•  People skills Organizational and time management skills 
• An interest in women’s health and a commitment to the welfare of the “whole” woman 
• An interest in all areas of the practice: administrative (“front”), financial, medical, counseling, customer service, etc. Problem solving
• Follow-through and thoroughness 
• Written and verbal communication skills: direct, prompt and effective Medical Record knowledge
• Computer skills
• Skill with numbers, counting and detailed record keeping 
• Ability to take direction 
• Ability to ask questions and participate fully in learning process. 
• Flexibility, multitasking and willingness to learn and “go anywhere” s/he’s needed.
• Ideal candidate:

• Will be Bilingual – English and Spanish 
• Has a four year Bachelor’s degree (students currently enrolled in college also qualify)
• Prefers not to do the same thing every day 
• Is flexible and cooperative 
• Loves to learn new things, jumps in and asks questions, participates actively in the learning process

• Additional Requirements:
• Basic Life Support Certification biannually 
• Annual OSHA and PPE in-service training 

In-Person Work Requirements

For positions based in a clinic or office setting, team members play an essential role in creating a supportive, collaborative, and safe environment for patients and colleagues.

In-Person Work Expectations:

• Ability to perform job duties on-site, which may include sitting, standing, walking, or lifting up to 20 lbs as needed.
• Maintain punctuality and consistent attendance during scheduled work hours.
• Uphold safety and confidentiality standards in all work areas.
• Engage respectfully and compassionately with patients, visitors, and team members.
• Adapt to a dynamic environment while maintaining professionalism and composure.
• Willingness to use new technologies or communication tools to support workflow and collaboration.

Compensation/Benefits

• A competitive salary, commensurate with experience.
• 401(k) plan.
• Flexible work hours and family support programs
• Additional perks, including employee discounts, and virtual team-building activities.
• A culture/environment that is diverse, stimulating, and comprised of passionate and dedicated people.

Additional Benefits for Full-Time Staff:

• Eligible to enroll in medical, dental, and vision insurance offerings, as well as voluntary life and disability insurance.
• Employee Assistance Program (EAP), providing confidential 24/7 support services, including mental health counseling, financial and legal consultations, work-life balance resources, and wellness programs. Also includes a Basic Term Life and AD&D Insurance with $25,000 in coverage.
• Two weeks starting paid personal time off, increasing with tenure, plus seven paid holidays.

Please note that this is a working job description that may evolve as the needs of the company change.