Clinical Systems Specialist

Kinetic Edge Physical Therapy is seeking to hire a Clinical Systems Specialist to be the point person for our information technology (IT) and electronic medical record (EMR) systems. Become part of a team of experts in a therapist-owned, private practice setting that operates like a close family at our headquarters in scenic Pella, Iowa. This position is perfect for a technology expert (or someone a quick and eager learner) that wants to make a huge difference in the lives of others by freeing up our team to focus their efforts on finding solutions to their clients' problems with pain and dysfunction. If you want to work with a group of people committed to restoring hope and transforming lives, read on.

Kinetic Edge is a unique place with exceptional therapy professionals. Our company is well-established with over nearly 27 years of history in the rehabilitation sector. We have experienced excellent growth over the past 10+ years and especially since the onset of COVID because of our strong brand that is founded on trust, value, and generosity. 

Key Responsibilities

• IT Liaison: Act as the primary point of contact between Kinetic Edge and our contracted IT partner to ensure seamless communication and issue resolution.
• System Administration & Support:
  • Maintain and develop internal IT systems.
  • Provide technical solutions and troubleshooting support for therapy providers.
  • Resolve in-house support tickets promptly.
  • Set up new computers, accounts, and users.
  • Manage technology inventory, equipment maintenance, and ordering.
  • Address Microsoft Outlook and email-related issues.
  • Assist with system updates and equipment rollouts.
• HIPAA Compliance: Oversee internal and external communication processes to ensure HIPAA compliance and security best practices.
• EMR Management: Serve as the internal point person for our electronic medical record (EMR) system:
  • Add new users and referring providers.
  • Manage provider schedules and EMR settings.
  • Coordinate EMR integrations (Tali, Kno2, Televox, outcomes measures, Medbridge, etc.).
  • Act as a liaison between therapists and the EMR vendor to ensure workflows and needs are met.

Qualifications

• Associate’s or Bachelor’s degree in Information Technology, Health Information Management, or related field (preferred but not required).
• Past experience in healthcare informatics is a bonus, but new graduates with a passion for learning are encouraged to apply.
• Strong understanding of HIPAA regulations and healthcare data security.
• Proficiency with Microsoft 365, Outlook, and common clinical/office software.
• Special consideration will be given to candidates with experience managing EMR systems (preferred: Athelas).
• Ability to communicate effectively with both technical and non-technical staff.
• Strong problem-solving skills with a proactive, service-minded approach.
• Ability to prioritize multiple projects and work independently as well as collaboratively.

Why join Kinetic Edge?

• Be part of a purpose-driven organization committed to transforming lives and restoring hope.
• Play a pivotal role in aligning technology with clinical care.
• Collaborative, supportive, and mission-centered culture.
• Monday through Friday schedule... no weekends or holidays!
• Competitive salary with opportunity to earn bonus pay above base, PTO with a generous accrual rate, matching 401K, Health, Vision and Dental insurance, ST/LT Disability insurance, access to the Employee Assistance Program starting day one, paid training, wellness incentives and much more!!

The ideal candidate will be a self-starter and team player with a positive attitude

Job Type: Full-time

Salary: $50,000.00 to $60,000.00 /year (depending upon education and experience)