Case Manager_ 5223

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and are guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. 

Across our 60+ locations, we provide programs in a variety of service areas, including workforce development, children, youth, families, seniors and homeless prevention. Your work will make a meaningful impact across programs focused on health, housing, social services, and more. Be part of a team creating real change in the Bronx community.

Summary: The Department of Homelessness Prevention and Access to Benefits is seeking one Case Manager to join a team at Robert E. Moore Houses and Courtlandt Houses, a new PACT-RAD located in the South Bronx. The BronxWorks Social Services office provides on-site case management services and hosts events for PACT residents, consisting of both single individuals and families with children. The ideal candidate will understand the PACT-RAD model and will work comprehensively with their caseload to work on various tasks that include, but are not limited to applying for benefits, recertifying existing benefits, and uploading all data into Salesforce in a timely manner. Work schedule is Mondays 10am-6pm, and Tuesdays-Fridays 9am-5pm, with occasional weekend and evening work.

 RESPONSIBILITIES 

• Assist with the outreach and engagement of community members in the E Robert Moore and Courtlandt PACT-RAD development
• Manage a case load of and provide direct services to clients, including intake, engagement, assessment, service plan development, referral, advocacy, counseling, exit summaries, and follow-up
• Coordinate client services with other social services such as mental health, medical, employment, educational, childcare, and other providers
• Provide collaboration and support with securing benefits, especially as it relates to access to benefits services and eviction prevention efforts
• Monitor and document client progress toward service plan goals
• Document all interactions with, or on behalf of, clients in Salesforce
• Maintain familiarity with program resources available on- and off-site
• Act as program contact person for inquiries concerning clients
• Conduct home visits and other field work, as required

• Complete Salesforce program reports on a monthly or quarterly basis
• Report to and meet with supervisor monthly
• Coordinate and facilitate monthly community events that fit the needs of the PACT-RAD community under the guidance of the Program Coordinator
• Perform additional administrative duties as assigned

QUALIFICATIONS 

• Bachelor’s degree with case management experience OR High School Diploma with 2 years of experience assisting people apply for government benefits
• Knowledge of government benefits required (ACCESS HRA, SNAP, Cash Assistance, Fair Fares, etc)
• Bilingual (English/Spanish) strongly preferred
• Flexibility to work some evening and weekend hours as required
• Mental health background preferred
• Crisis prevention and mental health first aid training is required within first 6 months
• Strong oral and written communication, time management and organizational skills are necessary
• Proficiency in Microsoft Office suite and other standard business technology is required 

PHYSICAL REQUIREMENTS 

• Ability to use a computer for prolonged periods 
• Ability to occasionally lift and/or move up to 10 pounds 
• Ability to stand, walk, or sit for long periods of time 
• Ability to climb five flights of stairs, if required to conduct home visits and/or fieldwork 
• Ability to bend and retrieve objects and/or documents 
• Ability to travel in the boroughs of New York City and its adjacent counties via public transportation 
• Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and/or field work

BronxWorks is an equal opportunity employer committed to an inclusive workplace. We consider qualified applicants without regard to any characteristics protected by applicable federal, state, or local law. Reasonable accommodations are available to applicants with disabilities and other legally protected needs. To request an accommodation during the application process, please contact hrbenefits@bronxworks.org.

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