Manufacturing IT Administrator

Position Summary

The Manufacturing IT Administrator provides critical, front-line technical support for corporate and production environment systems. This role ensures high operational uptime by maintaining hardware, troubleshooting software, and supporting specialized manufacturing execution systems (MES) and ERP platforms. A key objective of this position is managing daily IT operations to allow senior IT leadership to focus on strategic initiatives and compliance frameworks (DoD, ITAR, CMMC).

Key Responsibilities

Production & Manufacturing Applications Support

• ERP Assistance: Provide primary end-user troubleshooting and support for the QAD ERP system.
• Ignition Support: Act as the first-line support for Ignition systems. Perform basic functionality and server health checks, escalating to contracted support vendors when necessary.
• Roadrunner Support: Serve as a core technical resource for the Roadrunner manufacturing application, ensuring smooth integration, data flow, and user troubleshooting.
• Industrial Hardware: Maintain, evaluate, and fix specialized manufacturing hardware, including barcode scanners, digital scales, and time clocks.

Endpoint & Software Management

• PC Lifecycle: Manage hardware imaging, configuration, deployment, and physical troubleshooting for workstations.
• Software Support: Deliver comprehensive PC software troubleshooting and user assistance.
• Daily Operations: Standardize desktop environments to free up senior IT resources for cybersecurity compliance readiness.

Printer & Peripheral Infrastructure

• Office Printers: Troubleshoot laser printers and copiers. Perform immediate fixes or coordinate repairs with contracted vendors.
• Barcode Printers: Diagnose industrial barcode printer issues. Repair internally or research and recommend replacement options.
• Auxiliary Devices: Maintain peripheral equipment, including postal machines, document scanners, and security cameras.

On-Call & Operations Support

• After-Hours Support: Participate in an off-hours and weekend on-call rotation.
• Remote Triage: Resolve remote helpdesk tickets, including Active Directory/QAD account lockouts and email issues.
• Operations Knowledge: Leverage knowledge of local facility operations to resolve localized hardware, camera, Roadrunner, and Ignition system issues.

Qualifications & Requirements

• Experience: 2+ years of IT support experience, preferably within a manufacturing or industrial environment.
• Technical Skills: Proficiency in Windows OS, Active Directory, PC imaging tools, and basic network troubleshooting.
• Manufacturing Applications: Hands-on exposure to ERP software (QAD preferred) and manufacturing systems like Ignition or Roadrunner is highly advantageous.
• Problem Solving: Strong hardware diagnostic skills spanning PCs, industrial printers, and peripheral devices.
• Availability: Must be willing to participate in a weekly on-call rotation and travel on-site during off-hours for critical infrastructure failures.