Retail Store Manager (Brand Experience Leader)-Walden Galleria I

At Bath & Body Works, we believe everybody deserves to feel good. When you join us, you're part of more than an iconic fragrance and personal care brand — you become part of Gingham Nation, where people are at the center of everything we do.

We believe great associate experiences create great consumer experiences. When our associates feel supported, inspired and empowered, consumers feel it. Whether you're starting your career or building your next chapter, we invest in your growth so you can learn, lead and help create feel good moments every day.

Summary:

As a Brand Experience Leader, you will have the opportunity to develop outstanding associates, deliver exceptional and consistent consumer experiences, and positively impact growth. Our store leaders are the front line of our field leadership team: they’re retail and consumer-savvy, dedicated brand ambassadors, and thrive on the connections we make with our consumers.

Responsibilities

• Attract, hire, develop, inspire, and retain top talent including the brand experience leadership team.

• Set and reinforce clear and concise performance expectations, results goals, and accountability with all associates through effective and fair leadership.

• Responsible for owning and delegating leadership tasks to address consumer experience, vendor relationship, or maintenance issues.

• Partner with the brand experience leadership team to support action plans that improve results and ensure effective execution of operational activities.

• Implement and sustain floorset direction to optimize the business and bring the product story to life.

• Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives.

• Set the direction and goals for the day/shift when associates arrive for work.

• Provide individual and team performance feedback.

• Meet payroll targets by ensuring appropriate sales floor coverage and maintaining a selling focus.

• Lead exceptional in-store consumer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge.

• Create genuine connections with consumers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.

• Train, coach, reward, and motivate associates to improve selling and the consumer experience.

• Reinforce selling expectations, performance, results, and accountability with all associates.

• All store positions require constant physical activity, including standing, walking, reaching, and lifting. Associates are expected to climb ladders, lift, reach, bend, and kneel to obtain products for consumers and to maintain the visual appearance of the store. Associates should be able to lift 10 pounds consistently and up to 50 pounds.

• Consistently provide the most safe, clean, and engaging experience by adhering to all safety standards and expectations.

• Maintain our values, policies, and procedures.

• Leaders are responsible for working highest priority days and highest traffic days and times, including but not limited to evenings, weekends, and holidays. Leaders are also responsible for opening and closing shifts.