Homegoods & Floral Manager

Job Title:         Homegoods & Floral Manager
Department:  Homegoods & Floral
Reports To:     Store Director
FLSA Status:     Non-Exempt 

Summary 

The Homegoods & Floral Manager is a leadership position responsible for driving success in both the Homegoods and Floral departments. This role requires strong communication skills, effective leadership, and a commitment to motivating and developing staff. Key traits for success include excellent communication, attentive listening, strong leadership abilities, self-motivation, observation, decisiveness, flexibility, patience, and a sense of urgency. The Homegoods & Floral Manager plays a pivotal role in maintaining positive team morale and fostering a productive working environment. 

Essential Duties and Responsibilities 

General Requirements:

• Engages customers in a friendly manner, shares product information, and assists in locating products throughout the store. Seeks opportunities to exceed customer expectations and enhance the customer experience.
• Demonstrates ability to manage own time and models a flexible work style. Shifts tasks as priorities and circumstances change based on the needs and conditions of the department.
• Represents company values. Works cooperatively and positively with fellow team members.
• Gives and receives feedback in a constructive manner demonstrating the company’s Speak Up culture.
• Conserves company resources. Works in a manner consistent with the company’s mission, vision, values, and sustainability program.
• Adheres to work and food safety policies set forth by the company and all local, state, and federal regulatory agencies. Contributes to store cleanliness, maintains equipment, and informs store/department management of any problems.
• Observe all company rules and policies. Understands and complies with specific department or location guidelines, tasks, and responsibilities.

Position Responsibilities:

• Setting an example and modeling correct behavior and adherence to company policies and procedures. 
• Becoming proficient in the merchandise sold within the Homegoods and Floral Departments to educate both customers and staff about product features and usage. 
• Managing ordering, receiving, merchandising, and pricing of products in both departments. 
• Creating captivating merchandise displays to promote sales and regularly refreshing displays to maintain customer interest. 
• Implementing effective inventory control measures to minimize shrinkage and waste. 
• Overseeing employee scheduling, labor control, and performance management. 
• Providing ongoing training in suggestive selling techniques, merchandising, and customer service for both departments' employees. 
• Collaborating with Store Leadership to ensure department budgets, sales promotions, and marketing programs are effectively executed. 
• Promoting a safe work environment, conducting accident investigations, and adhering to safety standards. 
• Handling customer inquiries, and complaints, and ensuring high-quality customer service. 
• Adapting to changes in the work environment and upholding company policies. 

This job description is not meant to be an all-inclusive list of duties, responsibilities, and requirements, but constitutes a general definition of the position's scope and function within our company. New Leaf Community Markets reserves the right to amend and change duties, responsibilities, and requirements to meet changing industry or business needs as necessary.

Supervisory Responsibilities 
The Homegoods & Floral Manager holds overall responsibility for supervising their respective department teams. This includes training, assigning tasks, evaluating performance, addressing employee concerns, and maintaining a positive work environment. 

Customer Service Skills 

The Homegoods & Floral Manager is expected to consistently deliver exceptional customer service, going beyond simple greetings to ensure customer satisfaction. They will embody a positive and respectful attitude, adapting to changes while fostering an atmosphere of respect and flexibility. 

Education and Experience 

A high school diploma or general education degree (GED) is required. Previous experience and/or training in a related role (Homegoods or Floral) for six months to one year, or an equivalent combination of education and experience, is preferred. 

Language Skills 

Strong reading and interpretation skills for documents such as safety rules, instructions, and correspondence are necessary. Effective communication with customers and employees, including public speaking to groups, is essential. 

Mathematical Skills 

Proficiency in basic calculations such as discounts, percentages, and volume is required, along with the ability to add, subtract, multiply, and divide using whole numbers, fractions, and decimals. 

Reasoning Ability 

The Homegoods & Floral Manager should demonstrate the ability to analyze instructions, resolve conflicts, and make effective decisions. They must adapt to varying situations, think critically, and implement viable solutions. 

Physical Demands 

This role involves standing for extended periods, walking, frequent use of hands and wrists, manual dexterity, talking, hearing, and occasional lifting of up to 75 pounds. Close vision, color vision, peripheral vision, depth perception, and focus adjustment are necessary for the job's visual demands. 

Work Environment 

The work environment typically has a moderate noise level.