Front Desk Lash & Sales Consultant

Overview

Hiring immediately for a lead retail sales associate / customer service representative in the beauty industry.  The Amazing Lash Studio® brand is the industry leader for eyelash extension and eyebrow services with a mission to create lasting beauty and confidence through passion, dedication and excellence so guests will look and feel AMAZING!

Retail Sales Associate / Customer Service Representative Benefits:

• Full time or Part time position with competitive compensation plan with potential to make between $17-18 per hour depending on experience
• Applicable days off
• Free eyelash services including volume upgrades
• Membership & Retail sales bonus commissions
• Flexible Hours
• Discounts on all retail products
• Clear career path to grow as a professional
• Ongoing training

Retail Sales Associate / Customer Service Representative Qualifications:

• Manages lead outreach and contacts prospective members
• Knowledge of Marketing on best demonstrated practices for lead conversion strategies
• Customer service oriented with a focus on member retention
• Results oriented, metrics driven
• 2+ years of Sales experience preferred
• Basic computer skills
• Ability to multitask
• Must be outgoing, positive, cheerful, engaging, energetic, and resourceful
• Strong verbal and written communications skills
• Possess strong interpersonal skills to communicate with confidence to both internal personnel and customers
• Must be an excellent organizer and problem solver with strong project management skills
• Must be able to work flexible days and hours; including nights, weekends, and holidays
• MindBody Software experience a plus

Apply today to see if the Amazing Lash Studio® brand is a great fit for you.  We would love to meet you and discuss the possibility of a long and rewarding career!

Responsibilities

• Greet and assist guests in a friendly, professional, and welcoming manner
• Provide exceptional customer service throughout the guest experience
• Manage lead outreach and follow up with prospective members to drive new memberships and appointments
• Build relationships with guests and members to encourage retention and repeat visits
• Promote and sell memberships, retail products, and studio services
• Educate guests on membership options, services, retail products, and promotions
• Follow up with prospective and existing members to increase conversions, rebookings, and retention
• Manage daily appointment scheduling, confirmations, cancellations, and rescheduling using Mindbody
• Maintain accurate client and membership information and ensure all transactions are processed correctly
• Support the front desk team with daily opening, closing, and studio organization responsibilities
• Monitor and communicate studio needs, including retail and front desk supplies
• Assist with resolving guest concerns and escalate issues to management when necessary
• Meet and track sales, membership, and lead-conversion goals
• Maintain a clean, organized, and welcoming front desk and studio environment
• Support and assist fellow team members to ensure a smooth and positive guest experience

Qualifications

• 2+ years of sales, retail, hospitality, or customer service experience required
• Sales and customer-service focused with an emphasis on member retention and relationship building
• Experience with lead follow-up, sales conversion, or membership sales preferred
• Results-oriented and comfortable working toward sales and performance goals
• Strong verbal and written communication skills
• Outgoing, positive, cheerful, engaging, energetic, and resourceful personality
• Strong interpersonal skills with the ability to communicate confidently with both guests and team members
• Excellent organizational and problem-solving skills
• Ability to multitask and prioritize in a fast-paced studio environment
• Basic computer skills and ability to learn new software quickly
• Mindbody experience is a plus
• Ability to work flexible days and hours, including evenings, weekends, and holidays
• Reliable, professional, and comfortable taking initiative in a leadership role

Benefits

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