Hospitality & Guest Services Manager

Position Summary:

This position reports to the Birmingham Office Administrator and is responsible for overseeing hospitality, guest services, and event support for the Birmingham office while helping maintain consistent service standards across Birmingham, Montgomery, and the Birmingham Operations Center. The Hospitality and Guest Services Manager provides day-to-day leadership and supervision of hospitality and guest services personnel, coordinates activities with third-party service providers, and partners with local teams to support meetings, events, and client-facing activities across all three locations.

The ideal candidate demonstrates strong leadership, sound judgment, initiative, discretion, organization, and the ability to model and reinforce service standards in a professional legal environment.

Key Responsibilities:

• Oversee day-to-day hospitality, guest services, and event operations
• Supervise, coach, and train hospitality and guest services personnel; reinforce procedures, service standards, and professional expectation
• Lead daily team check-ins as needed to communicate assignments, changes, and other information necessary for effective handoffs
• Monitor daily workflow and service delivery; address staffing, performance, employee relations, and operational concerns; and involve the Office Administrator as appropriate
• Manage the planning and delivery of hospitality, guest services, and event activities with internal personnel and third-party service providers
• Identify service improvements, document procedures and checklists, and promote consistent hospitality, guest services, and event standards across Birmingham, Montgomery, and the Operations Center
• Coordinate catering orders for meetings, events, and firm functions
• Set up and break down meeting and event spaces, including seating, refreshments, and supplies, at on-site and off-site locations as needed
• Maintain reception, meeting, hospitality, and guest-office areas to high standards of cleanliness and presentation
• Monitor hospitality supplies in common areas and coordinate restocking as needed
• Coordinate and support the planning and execution of firm events, client receptions, meetings, and other functions
• Ensure beverage stations throughout the office are clean, stocked, and maintained
• Provide backup front-desk coverage as needed, including greeting and directing guests and answering and routing incoming calls professionally
• Manage conference room scheduling using the firm’s designated scheduling systems and calendars
• Coordinate workspace for visiting attorneys and business professionals
• Receive and appropriately route hand deliveries
• Process hospitality invoices and expense reports using the firm’s designated expense-management system
• Provide administrative support related to hospitality, guest services, and events
• Complete hospitality- and event-related errands as needed
• Maintain client confidentiality and discretion at all times
• Uphold firm policies, security procedures, and professional standards
• Represent the firm’s brand and values through appearance, communication, and conduct
• Perform other duties as assigned

Job Requirements:

• High school diploma or equivalent preferred
• Three or more years of progressively responsible experience in hospitality, guest services, front desk, events, or a professional services environment; experience in a law firm or corporate office preferred
• Prior experience supervising, training, mentoring, and providing direction to others is strongly preferred
• Demonstrated leadership presence and the ability to provide clear direction, constructive coaching, and consistent follow-through without formal managerial authority
• Ability to organize team workflow, balance competing priorities, anticipate service needs, and make sound day-to-day decisions
• Must possess a valid driver's license, have access to dependable transportation, and meet the firm's requirements for driving on firm business
• Ability to work outside regular business hours, including occasional evenings and weekends, as business needs require
• Proficient in Microsoft Outlook, Word, and Excel
• Excellent verbal and written communication skills
• High level of professionalism, discretion, and attention to detail
• Strong client service focus and ability to work effectively in a team environment
• Initiative and the ability to work independently while collaborating effectively with others

Why Join Bradley?

We offer more than just a job — we provide a place to build your career. Bradley offers:

• Competitive salaries, commensurate with experience.
• Comprehensive benefits including medical, dental, vision, life, disability, and retirement.
• Professional development support, including CLE tracking and training programs.
• A collaborative, inclusive, and supportive culture.