Patient Service Representative Supervisor

Full-time Patient Service Representative Supervisor American Health Imaging Birmingham

Schedule: Monday - Friday 8:30am - 5pm

2101 4th Avenue S, Suite 100, Birmingham, AL, 35233

Lumexa Imaging partner American Health Imaging is actively searching for a Full-Time Patient Service Representative Supervisor to join our team in Birmingham, Alabama.

The Patient Service Representative Supervisor is responsible for creating and maintaining a positive, welcoming environment for all patients, families, and visitors while performing the requested duties. These duties will include interviewing patients and/or families to obtain all demographic and financial information, scheduling and confirming patient appointments, verifying patient insurance, explaining financial responsibility to patient or patient representative, and collecting same-day payments.

Additional Responsibilities:

• Manages the training and onboarding of new team members
• Participates in the recruiting, interviewing, and hiring process
• Leads regular staff meetings and associate one-on-ones
• Monitors and approves timecards
• Initiates and participates in staff performance evaluations and on-going development of team members including performance improvement plans, disciplinary actions and/ or terminations when necessary
• Defines job responsibilities/specialty tasks and priorities
• Develops and monitors the teams’ performance through a QA process
• Establishes employee schedules to provide for planned time off, ensuring appropriate staffing levels and adequate department coverage (5%)
• Completes other tasks and projects as assigned

Requirements:

• 1-4 Years Experience in Medical Office/Hospital/Healthcare Setting
• Experience in Authorizations and Insurance Verification Preferred
• Ability to Handle Heavy Patient Volume
• Strong Customer Service and Computer Skills
• Ability to multi-task
• Medical Terminology Knowledge
• High School Diploma or equivalent required.
• Excellent customer service skills

Robust benefit offerings include:

• Monthly Bonus Opportunity
• Insurance: Medical, Dental, Vision, Life & Pharmacy Plans, with Benefits effective the first day of the month following hire date.
• 401(k) 
• Paid Vacation Time
• PTO Accrual Beginning Day 1
• Colleague Referral Bonus Program