Account Manager

Summary

We are currently seeking a bright motivated individual to join our organization as an Account Manager in Kansas City, MO. The Account Manager will primarily be responsible for managing and growing revenues from Vicinity’s existing district energy customers and prospective new customers.. This is a full-time exempt position and reports to the Senior Director of Commercial Solutions and Account Management. This position is located in Kansas City, MO.

Responsibilities

Manage and grow a book of existing district energy customer accounts

• Develop a deep understanding of Vicinity Energy’s products, services, customer objectives and value proposition in order to provide superior customer service and execute value-based selling, focusing on understanding the prospects’ energy/utility issues and defining a solution that resolves their problems.
• Manage and grow existing portfolio as well as identify, pursue, and secure new growth opportunities.
• Maintain full accountability for the assigned accounts, retaining and managing contract renewals.
• Maintain and nurture deep executive relationships with the accounts, serving as the primary point of contact for the customers.
• Manage a quality customer relationship to address and resolve service, billing, collections, and other issues in a timely manner, driving customer satisfaction.
• Monitor client behavior to identify potential attrition risks and proactively address any issues.
• Maximize revenues from the assigned accounts by identifying, pursuing and winning opportunities to broaden Vicinity’s relationships (i.e. beyond-the-meter services, energy efficiency upgrades, etc.).
• Proactively track changes in account/customer data and document on the CRM.
• Promote new programs, products and services to meet growth objectives.
• Other duties as assigned

Basic Qualifications

• Bachelor's degree in business, finance, or related field from an accredited institution. 

• Minimum 3 years’ sales or account management experience.

 Preferred Qualifications

• Ability to interpret, develop, and negotiate intricate agreements and influence long-term sales contracts.
• Proficiency in developing influential, consultative relationships at executive and operations level.
• Skilled in holding strategic conversations at different levels of an organization (technical, managerial, executive, etc.).
• Strategic thinker with ability to adapt to fast paced and changing environment.
• Energy & Utilities industry knowledge, ability to recommend energy solutions that align with defined priorities to institutional/commercial property stakeholders.
• Experience in public policy field.
• Experience in government, energy, or environmental public policy.

Physical Requirements

• Must submit to company provided pre-employment drug screening.
• Occasional travel required (semiannual sales meetings, visits to other regions, training) up to 20% of the time.