Senior Treasury Services Relationship Manager

Summary

The Senior Treasury Services Relationship Manager serves as a senior individual contributor and trusted treasury advisor to complex and high-value business members and prospects. The role is accountable for developing new relationships, expanding and retaining an assigned portfolio, and delivering sophisticated treasury solutions that improve cash flow, operating efficiency, liquidity, and fraud mitigation. This position leads the treasury sales cycle, provides subject-matter expertise to internal partners, and contributes to market strategy, deposit growth, fee income, and an exceptional member experience.

Duties & Responsibilities

Senior Relationship Management & Advisory:

• Manage and deepen a portfolio of complex or high-value business relationships by understanding each member’s operating model, cash-conversion cycle, risk profile, strategic priorities, and decision-making structure.
• Lead periodic treasury reviews and executive-level conversations to identify opportunities to improve liquidity, automate payments and receivables, strengthen controls, grow deposits and fee income, and expand the overall relationship.
• Serve as the senior escalation point for complex treasury needs and service issues, coordinating timely resolution and communicating clearly with members and internal stakeholders.

Business Development & Portfolio Growth:

• Own assigned goals for business deposits, treasury fee revenue, solution adoption, retention, and new relationship acquisition. Develop and execute market and portfolio plans, maintain a disciplined pipeline and accurate forecasts, and prioritize opportunities based on member value, strategic fit, and likelihood to close.
• Develop and maintain a strong pipeline through proactive outreach, internal partnerships, referrals, community engagement, and active business development activities within the credit union’s footprint.
• Lead the full sales process from prospecting and discovery through workflow analysis, solution design, pricing, proposal development, presentation, negotiation, implementation handoff, adoption, and post-implementation follow-up. Partner with internal teams to balance member needs, operational capability, risk, and relationship profitability.

Treasury Solutions & Risk:

• Design and present integrated solutions across payables, receivables, ACH, wires, remote deposit capture, commercial cards, information reporting, liquidity and deposit management, online and mobile banking, and fraud-mitigation tools. Apply sound judgment regarding product fit, operational feasibility, controls, regulatory requirements, and implementation readiness.
• Perform workflow analysis and consult with business members to align treasury solutions with operational needs, risk considerations, and member priorities.
• Clearly articulate the value of treasury management solutions through proposals, presentations, product education, and ongoing advisory conversations.

Leadership, Partnership & Market Expertise:

• Act as a treasury subject-matter expert for Commercial Relationship Managers, lenders, branches, frontline teams, deposit operations, credit, risk, compliance, implementation, senior management, and other partners. Lead joint calling and relationship strategy, share market and competitive insights, support product and process improvements, and represent the credit union in appropriate business and community activities.
• Coach and mentor less-experienced treasury team members and provide structured product, sales, and referral education to internal partners; this role does not have direct supervisory responsibility unless assigned.
• Maintain complete and timely activity, pipeline, pricing, call-report, and relationship data in the designated CRM and related systems. Monitor results, identify trends, and recommend actions that improve sales effectiveness, member adoption, service delivery, and risk management.
• Promote candid, respectful communication and demonstrate behaviors consistent with the credit union’s values, philosophies, risk standards, and leadership expectations.

Requirements

Education and Experience Requirements:

• Bachelor’s degree in business administration, finance, accounting, economics, or a related field preferred; an equivalent combination of education and relevant experience may be considered.
• Five (5) or more years of progressively responsible experience in treasury management, commercial banking, business banking, payments, or consultative financial sales, including demonstrated success managing complex relationships and achieving deposit or revenue goals.

Required Knowledge, Skills and Abilities:

• Advanced knowledge of treasury management and business deposit solutions, including payments, receivables, ACH and wire services, remote deposit capture, card solutions, liquidity and information reporting, digital banking, account analysis, and fraud-mitigation controls.
• Strong consultative sales, relationship management, business development, organization, and strategic planning skills.
• Ability to conduct needs assessments, analyze workflows, identify opportunities, and recommend solutions that align with business member priorities.
• Ability to self-initiate areas of opportunity, make recommendations for improvement, and follow up as necessary to achieve desired results.
• Ability to clearly communicate in writing and orally, including delivering effective proposals, presentations, internal education, and member-facing recommendations
• Strong financial and business acumen, including the ability to evaluate deposit potential, pricing, fee structures, relationship profitability, operational risk, and competitive alternatives.
• Proficiency with Microsoft Excel, presentation tools, CRM platforms, and treasury sales or reporting systems; ability to interpret data and produce clear forecasts, proposals, and management reporting.
• Demonstrated ability to influence without direct authority, coach colleagues, facilitate training, manage multiple complex priorities, and exercise sound independent judgment.

Preferred Knowledge, Skills and Abilities:

• Ten (10) or more years of relevant financial-services experience.
• Experience serving commercial, middle-market, or complex business relationships in a bank or credit union.
• Certified Treasury Professional (CTP) or Accredited ACH Professional (AAP) designation, or willingness to pursue a relevant credential.
• Experience using Salesforce or a comparable CRM and treasury pipeline-management platform.