Resort Restaurant Host/Hostess

Job Purpose:

Greets and seats restaurant guests and takes telephone food orders

Job Duties and Responsibilities:

(Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)

1. Provides guests with service by taking food orders over the phone, relaying food order to servers, acknowledging and welcoming guests entering the restaurant, documenting guest count, alerting servers and guests when table is available, seating guests, and responding to guest requests. - 75%
2. Promotes guest relations by answering guest questions, providing menu information, explaining the guest seating program when applicable, giving any needed assistance, and treating guests in a friendly and courteous manner. - 15%
3. Maintains safe and sanitary dining areas by cleaning surfaces, picking up used plates, cups and utensils, disposing of trash, wiping down tables, and resetting tables following established procedures. - 5%
4. Ensures work stations are stocked and clean by rolling silverware, folding napkins, setting tables, and cleaning Host/Hostess stations according to established procedures. - 5%

Job Specifications:

Education and Experience:

Essential:

• Current Food Handlers Card

Desirable:

• Guest or Hospitality service experience
• Restaurant Host/Hostess experience
• Restaurant server experience

Skills and Knowledge:

Essential:

• Ability to interact effectively with guests and team members
• Ability to communicate effectively in the English language
• Ability to maintain professionalism and composure
• Ability to understand and follow verbal directives and written directions
• Ability to perform simple mathematical calculations
• Ability to complete forms and documents
• Ability to accept constructive criticism
• Ability to routinely lift and carry 25 pounds
• Ability to stand and walk for up to 8 hours at a time
• Ability to bend, stoop, push and pull
• Ability to appear for work on time

Desirable:

• Multi-lingual

Supervisory/Managerial Accountability:

Direct:    None

Indirect:  None