Information Technology Support Specialist - HSC Information Technology

• Bachelor of Science in engineering or computer science related degree or equivalent experience in an IT support related field
• A minimum of four (4) years in the following:
  • Technical experience in an IT related field
  • Experience managing, troubleshooting and supporting multiple technological equipment
  • Experience operating systems deployment
  • Customer Support experience
  • IT support experience in a complex enterprise environment
• Any equivalent combination of related education and/or experience will be considered
• All qualifications must be met by the time of employment

Knowledge, Skills & Abilities

• Must be able to provide advanced technical support for various hardware platforms, operating systems, and software packages (including Microsoft Office and Office 365).  Complex problem solving skills and excellent research skills are required.  Must be able to partner/communicate with other ITS support groups on a knowledgeable level.
• Must have ability to prioritize multiple projects simultaneously and be able to make decisions independently.  Must be able to articulate clearly and concisely to a wide variety of multicultural users.  Strong communication skills in English, both written and oral are required
• Excellent customer service is essential.  The incumbent must show strong interpersonal skills, with the ability to interact professionally with all levels of the WVU organization, including management positions at all levels, technical staff, managers, and end users.  The ability to work effectively under pressure is required.
• Must have the ability to work both independently and as part of a team.  Must demonstrate the ability to reason logically, analyze and resolve IT problems in complex situations and environments.  Must demonstrate the ability to manage, coordinate, and prioritize multiple tasks and workloads at the same time.  Ability to research and follow instructions on a wide array of technologies, both from internal and external resources.
• Must have the ability to analyze complex IT situations, clearly define and document relevant data and processes, and logically test and work through solutions.  Ability to document solutions, processes, and procedures in a clear logical manner is required.
• Technical expertise in Windows and Mac operating systems, productivity suites, work processing and spreadsheet applications.  Experience suporting computers and networks in a large complex environment is preferred.  Ability to automate processes and solutions using programmatic scripting languages including batch files and PowerShell.

Physical Ability

• Seated at computer or telephone
• Lifting lightweight objects/bending and kneeling to file
• Lifting 20-40 lb computers and equipment