Technical Program Manager - Customer Trust & Governance - Public Sector/Government

The Technical Program Manager: Customer Trust & Governance - Public/Government will support Nutanix's Customer Trust and security programs by participating in compliance auditing, maintaining customer due diligence assets, proactively monitoring evolving customer and regulatory requirements applicable to Nutanix’s ability to participate in the global marketplace, and helping to operationalize and scale customer trust operations. The role combines system and software security expertise, customer-assurance experience, framework/compliance auditing, and program management to ensure Nutanix’s security, privacy, product compliance, AI governance, and public sector/global government representations to external stakeholders remains accurate, supportable, consistent, and aligned with evolving customer, industry, and regulatory expectations.

The position partners closely with Product Security, Information Security, Sales, Customer Support, Privacy, Legal, Product Compliance, and other stakeholders to support customer diligence activities, strategic transactions, the Nutanix Industrial Security Program and Customer Trust Center operations.

Key Responsibilities

• Maintain operations and strategy for Customer Trust led initiatives and operations.

• Partner with stakeholders to identify, assess, and communicate the business impact of evolving customer assurance requirements, cybersecurity expectations, compliance requirements, and emerging regulatory obligations.

• Maintain and improve customer-facing customer trust assets, including approved content, evidence packages, attestations, and trust-center materials.

• Support the Nutanix Industrial Security Program compliance including assessments and implementation of controls against frameworks such as NIST 800-171 and/or CMMC.

• Support complex customer security and compliance assessments, including questionnaires, evidence reviews, findings responses, and customer assurance discussions.

• Review customer-facing security, privacy, compliance, and AI governance representations for accuracy, consistency, supportability, and alignment with approved certifications, attestations, policies, and control documentation.

• Develop scalable processes, knowledge resources, and operating procedures to improve customer trust operations.

• Manage outsourced customer trust analyst enablement, quality review, and continuous improvement efforts for outsourced assessment support.

• Support strategic customer opportunities and complex diligence activities and partner with multiple Nutanix teams to coordinate cross-functional responses.

• Track and communicate trends, recurring customer requirements, operational metrics, and areas for process improvement.

• Partner with Sales, Legal, Product Security, Information Security, Privacy, Customer Support, and other stakeholders to support customer trust requirements.

Required Qualifications

• 7+ years of experience in cybersecurity, GRC, technology regulatory compliance/governance, technology risk, framework based compliance, or related fields.

• U.S. Citizen and eligible to obtain and maintain a U.S. security clearance if required to support government, defense, or other security-sensitive customer opportunities.

• Experience supporting compliance and security for a technology company that sells to US Federal and Defense entities.

• Experience supporting complex enterprise and public sector customer security assessments and customer due diligence activities including working knowledge of GRC portals and third party risk processes.

• Direct experience providing program management for information security and compliance frameworks such as NIST, FedRAMP, SOC, ISO, CMMC, CSA Star, and a strong aptitude for learning regulatory requirements or new frameworks.

• Experience participating in technical assessments and audits for a major compliance effort.

• Ability to evaluate security documentation, certifications, policies, audit materials, and supporting evidence and translate these into controls applicable to customer requirements.

• Build, maintain, and communicate detailed reporting and present findings to support decision-making and strategy.

• Actively make recommendations for opportunities to collaborate more efficiently, scale processes using existing tools and systems, and own responsibility for implementing these solutions to help yield higher sales velocity, internal productivity, quality, and cost savings.

• Ability to clearly identify, explain, and communicate progress, status, expectations, dependencies, and risks to executives, business partners and team members.

• Excellent written and oral communication skills, as well as strong interpersonal and communication skills.

• Experience working in a large, complex enterprise and partnering with Security, Legal, Privacy, Product and other stakeholders on commercial transactions.

Preferred Qualifications

• Experience supporting compliance and security control maintenance for a US public technology company with a global distribution chain and operations. 

• Bachelor's degree in information technology, cybersecurity, risk management, or equivalent work experience. 

• Experience supporting industry participation in global defense programs. 

• Experience reviewing security and information technology contract terms. 

• Direct experience with technology system implementation, security for on-premise and hosted systems, and operations within an enclaved compliance environment.

• Experience supporting global, regulated industries such as financial services, healthcare, public sector, or critical infrastructure.

• CISSP, CIPT, CompTIA, or similar certifications.

• Experience owning the management of GRC/Compliance tools, trust-center content, and vendor management. 

Business Justification

Customer Trust has become an increasingly important revenue-enablement function as Nutanix expands within highly regulated and security-sensitive industries. Customer security and compliance assessment volume increased from 34 assessments in 2024 to 72 assessments in 2025 and more than 175 assessments as of September 30 2026. Customer requests are also becoming more complex, particularly in areas such as cybersecurity, AI governance, privacy, supply-chain risk, and regulatory compliance. Additionally, the Nutanix Industrial Security Program and related compliance frameworks that are mandatory to maintain are critical to selling into the US Federal/defense and global defense customer base. 

Customer Trust currently relies on a limited number of resources to support rapidly growing customer diligence demands including time sensitive sales transactions that directly result in revenue. This new role is being added to provide additional support for customer assurance, cybersecurity governance, the Nutanix industrial security program, and enabling the Customer Trust program to scale more effectively against our global growth in customers and regulatory requirements.

Without additional capacity, Nutanix risks continuing to address a growing strategic workload through reactive, person-dependent processes rather than through a scalable and appropriately governed Customer Trust program.

Why a New Role Is Needed

This role will:

• Support complex and strategic customer diligence activities.

• Improve the accuracy, consistency, and scalability of customer trust responses.

• Scale, maintain and expand reusable customer trust assets and trust-center content and implement automation.

• Increase the effectiveness of outsourced assessment support.

• Provide deeper cybersecurity and GRC expertise for validating customer-facing security and compliance representations.

• Help reduce transaction friction and support revenue-generating opportunities.

This is a new role created to provide additional capacity within the Customer Trust organization and to provide dedicated support for US Federal and global government sales as well as the Nutanix industrial security program. The role will have autonomy to accelerate automation and scalable customer practices using existing tools, and more efficient collaboration across cross-functional teams. It will also require experience with cybersecurity and compliance, independent judgment, program management, customer-facing assurance experience, and the ability to collaborate with the Customer Trust team to validate complex customer trust representations and supporting evidence.

Work Arrangement

This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration, Located in Durham, NC. For most roles, that will mean coming into an office a minimum of 2 - 3 days per week, however certain roles and/or teams may require more frequent in-office presence. Additional team-specific guidance and norms will be provided by your manager. This role is also available remotely.

The pay range for this position at commencement of employment is expected to be between USD $121,000 and USD $241,000 per year.

However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Our application deadline is 40 days from the date of posting. In good faith, the posting may be removed prior to this date if the position is filled or extended in good faith.

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