offpeak

Pinnacle Bank

Business Support Representative II

20544 Hwy 370, Gretna, NE 68028

On-site · Full-time · Depends on Experience (as posted)

First seen by offpeak October 13, 2026

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GENERAL SUMMARY: At the direction of the Business Support Supervisor, provide customer service and data entry support via the telephone, chat and email in compliance with established policies and procedures.   JOB RESPONSIBILITIES AND DUTIES:
  1. Sets up new customers in compliance with established policies and procedures. 
  2. Verifies accuracy of submitted customer documents and agreements in accordance with established policies and procedures.
  3. Provides support of questions and situations to customers.
  4. Assists Business Support Supervisor with related projects as requested.
  5. Regular and reliable attendance.
  6. Performs other duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES: EDUCATION AND EXPERIENCE: PHYSICAL REQUIREMENTS:

Seeing: 75-100%                                                                                                                    Must be able to read computer screens and reports   Hearing: 75-100%                                                                                                      Must be able to communicate with customers                                                   Standing/Walking: 50-74%                                                                            Climbing/Stooping/Kneeling: 25-49%                             Lifting/Pulling/Pushing:   25-49%                                   Fingering/Grasping/Feeling: 75-100%                                                                                Must be able to operate a computer                                        PHYSICAL DIMENSIONS: Exerting up to 50 pounds of force occasionally, and/or a negotiable amount of force frequently or constantly to lift, carry or otherwise move objects.  Job involves sitting, walking and standing.    NOTE:   The statements herein are intended to describe the general nature and level or work being performed by employees assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills, required of personnel.                  

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Monday through Friday 9-6