2027 Front of House Manager

Summary

This is a unique opportunity to work outdoors near several of our country's most popular National Parks.

The Front of House Manager supports the Food and Beverage Manager with all aspects of food and beverage operations including, but not limited to, restaurant service, espresso and smoothie bar operations, beer, wine, spirits, and special or private events. The Front of House Manager is responsible for the execution and refinement of service standards, supervision of team members, inventory management, and helping to achieve departmental financial and guest/employee satisfaction goals.

The goals of the Food & Beverage Department are to maximize sales and revenue, drive guest satisfaction, and create high levels of employee engagement through the embodiment of Under Canvas' values.

The Front of House Manager may serve as a Manager on Duty for the restaurant and should be willing to learn and support all aspects of ULUM operations.

Responsibilities

• Manage guest seating and dining flow utilizing reservations and waitlists while maximizing table turnover.
• Partner with the Guest Experience Team to facilitate guest special occasion needs.
• Maintain professional communication with guests and across departments.
• Ensure all service standards are implemented.
• Support healthy vendor relationships.
• Encourage guests and team members to provide feedback using various platforms.
• Hold daily pre-shift standups, communicate daily business updates, and participate in weekly property leadership meetings.
• Possess knowledge of food and beverage menus, property amenities, and hours of operation.
• Assist with direct service on the floor during meal periods and engage with guests through table touches.
• Generate new ideas for services and products and partner with the Food & Beverage Manager and Corporate team on implementation.
• Support the Food & Beverage Manager in implementing and following departmental procedures.
• Share ideas, best practices, and challenges with the team and encourage input when making decisions.
• Coach and mentor Food & Beverage team members to increase performance and support career growth.
• Deliver candid feedback to team members.
• Perform general administrative duties as required.
• Other duties as assigned.

Competencies

• Effective Communication
• Adaptability and Agility
• Decision Making
• Initiative
• Fostering Learning and Development
• Inspiring Others
• Planning and Organizing

Education

High School Diploma or GED

Working Conditions

• Ability to lift 30 lbs. independently; all lifts over 31 lbs. require assistance from a co-worker.
• Ability to work outdoors for long periods of time, including during extreme heat, cold, or other weather events.
• Ability to stand and move for extended periods of time.

Certification

Current Food Safety Manager Certification

Preferred Qualifications

• Minimum of 2 years of Food & Beverage supervisory experience in a fast-paced, results-driven environment.
• Previous culinary or mixology experience preferred.
• Knowledge of federal food safety standards and/or food service certifications.
• Proven track record of managing profitability through proper staffing, effective control of food, beverage, and labor costs, and achieving budgeted targets.
• Willingness to assist in all roles to support the operation (e.g., working the line, processing guest transactions, cleaning suites).
• Ability to demonstrate sound judgment, follow direction, and take decisive, appropriate action.
• Willingness to learn and embrace company policies, practices, and procedures, including emergency and safety procedures.
• Strong organizational skills with the ability to prioritize and execute multiple tasks.
• Strong influencing skills and the ability to inspire teams.
• Willingness to travel to support Task Force roles as needed.

Additional Information

• This position requires the individual to wear and work in personal protective equipment when applicable.
• This position requires the individual to be able to lift a minimum of 45 lbs. independently.
• Physical demands associated with this position include extensive walking, standing, bending, twisting, lifting, and maneuvering in an outdoor environment on uneven surfaces.
• Ability to work in extreme weather conditions including, but not limited to, heat, cold, rain, snow, humidity, and wind.
• This position is contingent upon the satisfactory completion of a background check and/or motor vehicle records check, if requested by Under Canvas.
• This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described and may be amended at any time at the sole discretion of Under Canvas.

Compensation and Benefits

Under Canvas strives to provide a comprehensive benefits and compensation package that addresses the needs of our team members. In addition, team members may participate in:

• Health Insurance
• 401(k) (eligible if hourly minimum requirements are met as required by law)
• Heavily discounted tents for Under Canvas family and friends stays
• Bar N Ranch lodge and cabin discounts
• Lifestyle partner brand and industry discounts
• Employee housing available for employees only (no pets), subject to fringe benefit and maintenance fee payroll deductions
• Employee Assistance Program

Under Canvas is an Equal Employment Opportunity Employer and prohibits discrimination, harassment, and retaliation of any kind.

With locations near America’s most iconic national parks, and backed by KSL Capital Partners, Under Canvas is building a multi-brand platform with ambitious growth plans and a world-class team to support its expansion.