Office Assistant

Description

The Office Assistant serves as the first point of contact for visitors, providing a welcoming and professional atmosphere. This role involves managing front desk operations, handling administrative tasks, and ensuring smooth communication between departments when guests arrive.

Expectations at Angel Studios:

• Amplify light in every action.
• As the owner of your outcomes, you are empowered to break down silos and coordinate with any and all people you need in order to reach your goals.
• You are ultimately responsible for achieving the outcomes while also using resources wisely - whether that be money, people, or time.
• Know your customer - it might be our viewers, investors, creators, or internal Angel Teams. Ensure you understand your customer and are providing what THEY need and not just what you want to build.
• Give consistent and timely candid feedback with compassion - your team members need to know where they stand at all times. If you find yourself doubting a team member, address it swiftly with actionable feedback.
• Contributes in a way that moves the Angel mission forward and exemplifies the team qualities required for working at Angel.
• When faced with roadblocks, mistakes or unforeseen circumstances, consistently and proactively find creative solutions and/or break down barriers to handle the challenge or complication. (Focus is on creating/building/testing/learning/resolution rather than getting stuck and identifying or placing blame).

Requirements

 Key Responsibilities

• Front Desk Management
• Greet visitors, clients, and team members with a friendly and professional demeanor.
• Direct visitors to the appropriate department, and take messages as needed. Maintain a clean and organized and welcoming reception area.
• Administrative Support
• Handle incoming and outgoing mail, courier services, and deliveries.
• Assist with data entry, filing, and maintaining company records.
• Prepare and distribute internal communications or reports as needed.
• Backup and coordination duties for the People and Culture team. Help with facilities coordination, including space planning, moves and other events as applicable.
• May assist in onboarding activities.
• Customer Service
• Address general inquiries from visitors and clients in person, by phone, or via email.
• Provide basic information about the organization, services, and facilities.
• Escalate complex queries or concerns to the appropriate team or leader.
• Office and Facilities Coordination
• Order and maintain office supplies and equipment.
• Coordinate with vendors for maintenance and repairs.
• Support staff with administrative tasks and requests.
• Prepare, set up, and arrange catering for company wide meetings/lunches.
• Support for special events and projects as needed, in coordination with the People Team.
• Ordering company snacks, and stocking, refilling water supplies and snacks within the kitchens.
• Must participate in setting and achieving regularly scheduled and outlined objectives.
• Upkeep with cleaning the kitchen and making sure there is no overflow of kitchen trash can.
• Prior experience in a receptionist or administrative role is an advantage.
• Proficiency with Microsoft Office and Google Workspace.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.

Key Attributes

• Friendly and approachable personality.
• Professional appearance and behavior.
• Strong attention to detail.
• Ability to work independently and as part of a team.
• Problem-solving skills and a proactive approach to tasks and responsibilities.
• An exceptional listener with excellent written and verbal communication skills.
• Detail-oriented perspective and able to pick up on overlooked details.
• Organization and time management.
• Able to maintain confidentiality of information.
• Must be able to manage multiple assignments, set priorities, and adapt to changing conditions.
• Resourceful and able to problem-solve and manage tasks with ambiguity.
• Willing to perform an array of tasks both in and out of the office, at times with flexibility in schedule.
• Can take feedback to tasks and assignments positively and create better solutions.
• Ability to pick up new skills and learn how to use new programs.
• Ability to take individual ownership, execute with high energy, share context, insist on candor with positive intent.

Working Conditions

• Based at the front desk in an office environment.
• May require extended hours during busy periods or special events.

Physical Requirements

• Ability to navigate stairs regularly as part of daily duties.
• Capability to lift and carry items weighing 50 pounds.
• Must be able to bend, lift, and perform other physical tasks as needed to support office operations.
• Must be able to sit or stand at a desk for extended periods of time.

Work environment - When in the main office, expect a comfortable, air-conditioned work environment. Team members are issued their own desks, but the office is an open, shared space and can be fast-paced and occasionally noisy.

Position type and expected hours of work - Regular full-time,

Travel required - N/A

Preferred education and experience

• High school diploma or equivalent (Associate’s degree preferred).
• Familiarity with Angel, the Angel Guild, and our body of work (films, series, and other projects).

Work Environment & Requirements

This is an on-site role, and being present with the teams you support is essential to it. When in the main office, expect a comfortable, air-conditioned work environment. Team Members are issued their own desks, but the office is an open, shared space and can be fast-paced and occasionally noisy.

Physical demands: This is a desk role. You'll spend most of the day at a computer or in meetings with the teams you support. If you need a reasonable accommodation to do any of that, tell us and we'll work with you.

Travel required: We don't anticipate significant travel for this position.

Work authorization 

You must be authorized to work in the United States.

EEO Statement

At Angel Studios, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members.

Required notices 

Angel participates in E-Verify and will confirm your authorization to work in the United States after you accept an offer.

• E-Verify Participation Poster
• Right to Work Poster
• Know Your Rights: Workplace Discrimination is Illegal

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities and activities may change at any time with or without notice.  

  Applicants have Federal employment law rights. For more information about these protections, please review the following official posters:

• https://www.dol.gov/agencies/whd/posters/fmla
• https://www.eeoc.gov/poster
• https://www.dol.gov/agencies/whd/posters/employee-polygraph-protection-act

At-will employment 

This job description is not a contract of employment and does not alter the at-will nature of employment with Angel Studios. Either the team member or Angel Studios may end the employment relationship at any time, with or without cause and with or without notice.