Software Asset Management Analyst Intern

Purpose

Join the Office of the CITO and gain hands-on experience in Software Asset Management (SAM), IT governance, and technology operations. Working alongside IT, Procurement, and Finance professionals, you will help organize, analyze, and improve software asset information in ServiceNow while developing practical skills in data analysis, reporting, software licensing, contract administration, and enterprise technology management.

Key Responsibilities

• Collect, organize, and maintain software contract, licensing, renewal, and entitlement documentation.

• Assist with maintaining software asset information and related records within ServiceNow.

• Perform data validation and quality checks on software inventory, licensing, and usage information.

• Support data imports, normalization activities, and reporting processes under guidance from the SAM team.

• Assist with comparing software entitlement, installation, and usage information and help document discrepancies for review by the SAM team.

• Analyze software inventory and usage data to identify trends, inconsistencies, and potential optimization opportunities.

• Prepare recurring and ad hoc reports, dashboards, and presentations that summarize software asset information, usage trends, data quality findings, and optimization opportunities.

• Assist with developing and improving reports, dashboards, and metrics used to support software asset management, technology governance, and decision-making activities.

• Assist with gathering documentation and supporting materials used during software licensing reviews and audit preparation activities.

• Work with IT, Procurement, Finance, and business stakeholders to validate and organize software asset information.

• Document procedures, lessons learned, and process improvement opportunities

• Under the guidance of the SAM team, complete a defined software asset data-quality, reporting, or process-improvement project and summarize the findings, recommendations, and measurable results for stakeholder review.

• Participate in training and professional development while gaining exposure to software licensing, vendor management, IT governance, audit readiness, and technology cost management practices within a global enterprise environment.

• Prepare and deliver a concise end-of-internship presentation summarizing completed work, key findings, skills developed, and recommendations for future action.

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• Essential Functions

• Ability to stay organized and manage multiple concurrent assignments.

• Ability to analyze data and determine where there are opportunities for improvement.

• Ability to track deadlines, complete assigned work on schedule, and communicate potential delays promptly.

• Ability to work with other teams and departments to support issue resolution and escalate matters when appropriate.

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• Supervisory Responsibilities

• This position has no supervisory responsibilities.

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• Reporting Relationship

• This role reports directly to the Sr. Manager, Office of the CITO.

REQUIRED

• Currently enrolled in a bachelor’s program in Information Technology, Business, Finance, Data Analytics, Engineering, or a related field.

• Minimum GPA of 3.0

• Strong analytical and organizational skills with attention to detail.

• Proficiency in Microsoft Excel and willingness to learn new systems.

• Effective communication skills and ability to collaborate across teams.

• Ability to maintain confidentiality and handle sensitive contract and licensing information.

DESIRED

• Familiarity with ServiceNow or another IT service management or asset management platform.

• Interest in software licensing, contracts, and IT asset management.

• Interest in technology governance, IT operations, software licensing, or asset management.

• Familiarity with data reporting or visualization tools such as Power BI.

• Understanding of basic procurement or purchase-order processes.

• Experience reviewing and organizing records or datasets.

• Interest in software usage analysis and cost optimization.

• ITIL, IT asset management, or software asset management coursework.

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Knowledge, Skills, Abilities, and Other Characteristics

• Exceptional attention to detail and organizational skills.

• Excellent written and verbal communication skills.

• Curiosity and persistence in investigating data discrepancies.

• Ability to share progress, findings, and questions clearly with the team

Working Conditions

This position is considered Hybrid/Office work which is characterized as follows.

• Almost exclusively indoors during the day and occasionally at night

• Occasional exposure to airborne dust in the work place

• Work surface is stable (flat)

• Working from home some days and from the office on others, as agreed with the Office of the CITO.

Physical Activity/Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position is considered LIGHT work.

OCCASIONAL 

FREQUENT 

CONSTANT 

• Lift up to 20 pounds 

• Climbing, stooping, kneeling, squatting, and reaching 

• Lift up to 10 pounds 

• Standing 

• Repetitive movements of arms and hands 

• Sit with back supported