Solutions Specialist IV

Overview

Summary/Objective  

The Solutions Specialist IV is a staff position that works closely with Project Managers to develop in-depth technical plans to accomplish a stated project/company/client goal. 

Compensation: $65,000 - $75,000

Responsibilities

Essential Functions 

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.  

• Collaborate closely with Project Managers to plan and coordinate successful delivery of various company projects, including but not limited to new client installations, existing client upgrades, internal service enhancements, and process definition and implementation.
• Provide guidance and assistance to technical staff assigned to project-related tasks, taking ownership of tasks if necessary to meet deadlines.
• Ensure that technical plans are properly tracked by monitoring associated tickets and updating them frequently.
• Liaise with client executives to understand their technical problems and pain points and use this information to develop implementation plans with clear steps to migrate clients from their existing setup to Bankers Private Cloud.
• Adhere to defined procedures, policies, and templates to plan recurring projects.
• Monitor real-time events and multitask between various concurrent activities.
• Escalate sensitive or complex planning problems to management.
• Perform any other related work as required.

Competencies

• Technical Capacity.
• Problem Solving/Analysis.
• Communication Proficiency.
• Team Player.
• Good Decision Making.
• Work Independently.
• Time Management.
• Research Capabilities.
• Plan Management.
• Attention to Detail.
• Network Management.

Supervisory Responsibility 

This position has no supervisory responsibility, though management of technical plans often includes coaching or guiding project team members. 

Work Environment 

This job operates in a professional office environment (both internally/externally) and travels in an automobile (or possibly an airplane). This role routinely uses standard office equipment such as computers, phones, scanners, and copy machines.  This role occasionally operates a company motor vehicle. 

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time; stand; walk; use hands to type, handle or feel; and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.  

Position Type and Expected Hours of Work 

This is a full-time position. Hours of work and days are variable, but typically Monday through Friday. Project Technicians are expected to be on call at any time to assist with the successful completion of project tasks. Occasional evening and weekend work may be required as job duties demand. Use of personal cellular device is required for after hours communication.

Travel 

Periodic travel is expected for this position. 

Qualifications

Required Education and Experience

• Advanced understanding of PC/Server/Network hardware.
• Advanced understanding of principles and theories of network systems and management.
• Advanced understanding of Internet technologies and products.
• At least three years of technical work experience or equivalent education.
• At least three relevant technical certifications (e.g., A+, Network+, Security+, Server+, MCSA, MCSE, CCNA) or equivalent experience.
• General Understanding of Microsoft Active Directory, DNS, DHCP, Hyper-V, DFS, and backup technologies.
• Advanced understanding of servers, networking equipment, Layer 2/3 networking devices, and VLAN configuration/setup.
• A demonstrated propensity towards and proficiency with customer end-user interaction.

Preferred Education and Experience

• Bachelor’s (or higher) degree in MIS, Network Engineering, Computer Science, or related degree.
• Five or more years of related technical work experience.
• Five or more relevant technical certifications (e.g., Network+, Security+, Server+, CCNA, and CCNP).
• General understanding of expectations and implementing clients under the Bankers Private Cloud model.

Other Duties 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.