Claims Representative

Chubb is currently seeking a Workers’ Compensation Medical Only Claim Representative for our Northeast, New York, and New Jersey Region.  The successful applicant will be handling claims from Vermont, New Hampshire, Massachusetts, Rhode Island, Connecticut, New York, and New Jersey.  The position will report to, and reside in, our New Haven, Connecticut office.

Duties & Responsibilities:

• Handles all aspects of workers’ compensation medical only claims from set-up to case closure, ensuring strong customer relations are maintained throughout the process.

• Reviews claim and policy information to provide background for the investigation.

• Conducts three-part ongoing investigations, obtaining facts and taking statements as necessary, with the insured, claimant, and medical providers.

• Evaluates the facts gathered through the investigation to determine the compensability of the medical treatment.

• Inform insureds and claimants of claim denials when applicable.

• Prepares reports on investigations, settlements, denials of claims, evaluations of involved parties, etc.

• Timely administration of statutory medical only benefits throughout the life of the claim.

• Sets reserves within authority limits for medical and expenses and recommends reserve changes to Team Leader throughout the life of the claim.

• Reviews the claim status at regular intervals and makes recommendations to Team Leader to discuss problems and remedial actions to resolve them.

• Prepares and submits to Team Leader unusual or possible undesirable exposures when encountered.

• Controls and directs vendors, nurse case managers, and telephonic case managers on medical management.  

• Complies with customer service requests, including Special Claims Handling procedures and file status notes.

• Submits workers’ compensation forms and electronic data to states to ensure compliance with statutory regulations.

• Refers appropriate claims to subrogation and secures necessary information to ensure that recovery opportunities are maximized.

• Works with in-house Technical Assistants, Special Investigators, Nurse

• Consultants, Telephonic Case Managers and Team Supervisors to exceed customers' expectations for exceptional claim handling service.

Technical Skills & Competencies:

• Knowledge of insurance, claims, and workers’ compensation statutes, regulations, and compliance is a plus, but on-the-job training will be provided to the chosen applicant.

• Ability to incorporate data analytics and modeling into daily activities to expedite the fair and equitable resolution of claims and claim issues.

• A personal commitment to superior performance that adds value to our company and our customers.

• Ability to work effectively with a wide variety of people.

• An aptitude for evaluating, analyzing, and interpreting information.

• Superior telephonic skills.

• Excellent organizational skills.

• The ability to multi-task with proven time management skills to meet deadlines.

• Ability to work well in teams.

• Demonstrate critical thinking and decision-making ability.

• Excellent verbal and written communication skills.

Experience, Education, & Requirements: 

• Experience working in a customer-focused, fast-paced, fluid environment

• Experience utilizing strong communication and telephonic skills

• Prior experience requiring a high level of organization, follow-up and accountability

• Prior workers’ compensation claim handling experience is a plus but not required

• Familiarity with claim handling (healthcare, short-term / long-term disability, auto personal injury protection, medical injury, or general liability) is a plus but not required

• Prior insurance, medical billing, legal or corporate business experience is a plus but not required

• AIC, RMA, or CPCU-completed coursework or designation(s) is a plus but not required

• Proficiency with Microsoft Office Products

• Knowledge of medical terminology is a plus but not required

• Knowledge of bill processing is a plus but not required

• Claim adjuster licenses in Connecticut (all casualty lines), New Hampshire (workers’ compensation), Rhode Island (workers’ compensation), and Vermont (workers’ compensation) are required. 

• If any applicant does not have the required licenses, in current standing, the applicant will have three (3) attempts or three (3) months, whichever is sooner, from the date-of-hire, to acquire the necessary licenses.

• Proficiency with Microsoft Office Products

 The pay range for the role is $57,200 to $80,300. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program.  Chubb offers a comprehensive benefits package, more details on which can be found on our careers website.  The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.