Registered Pharmacy Technician

Position Title: Registered Pharmacy Technician

Reports To: Pharmacy Manager

FLSA Status: Full time - Hourly, non-exempt as defined under Fair Labor Standards Act

Location: Casselberry

Content Last Revised: 09/22/2025

Organization Overview

The Central Florida Family Health Center, Inc. dba True Health is a private, not-for-profit federally qualified health center (FQHC) serving Central Florida since 1977. Our mission is to provide high-quality, comprehensive healthcare at a reasonable cost to everyone. 

Job Summary

The Registered Pharmacy Technician functions under the direct supervision of the Pharmacist/Pharmacy Manager and is responsible for the accurate preparation of prescriptions for verification by the Pharmacist on duty and maintaining the workflow of the pharmacy including cashiering and the accurate release of prescriptions at will call. They must also perform all other activities as allowed and regulated by the Florida Board of Pharmacy. This is NOT a remote position.

Key Responsibilities 

• Maintains a transparent, effective relationship with the Pharmacy Manager and supports the organization’s activities 
• Fosters an environment and culture that focuses on fulfilling the company’s mission, vision, and values
• Assist the Pharmacist in maintaining all operations of the pharmacy department
• Perform accurate and efficient data entry functions, to include billing, product dispensing, labeling, and release to patient 
• Collect the correct monies when releasing prescriptions at will call as well as provide accurate change to patients
• Submit accurate and necessary supply and medication orders under the direction of the Pharmacist
• Follow all medication guidelines as well as policies and procedures for receiving, filling, dispensing, logging, maintaining loss prevention procedures, and avoiding diversion for all inventory including controlled medications
• Ensure that pharmacy policies as well as federal and state laws and regulations in all prescription related issues, including HIPAA, 340b, SOP, QA, and CQI, are followed
• Understand and maintain compliance with the 340b drug program
• Verify that presented prescriptions are current and valid for dispensing 
• Complete a 340b eligibility check for every prescription fill to determine if the prescription meets eligibility criteria
• Demonstrate the ability to navigate the electronic health record (EHR) of patients to find relevant information necessary for prescription processing
• Review prescriptions issued by physicians or other authorized prescribers to assure accuracy, appropriateness, and determine formulas and ingredients needed
• Compounds medications, using standard formulas and processes such as weighing, measuring, and mixing ingredients under the supervision of the pharmacist
• Ensure that all control drug policies and procedures as required by state, federal, and organizational guidelines are followed
• Performs troubleshooting functions for third-party discrepancies and other prescription filling issues
• Answer the telephone and assist patients at the front counter as well as through curbside pickup (when applicable) to maintain the workflow of the pharmacy
• Utilize the phone language translation service to communicate with patients that speak another language 
• Responsible for maintaining a current and valid license as required by state, federal, and pharmacy guidelines
• Maintain contact with providers, clinical support staff, and administrative staff to determine needs, resolve problems, improve processes, and promote effective drug therapy
• Stay current with new and changing drug therapies and uses
• Responsible for the proper maintenance of pharmacy drug inventories including accurate counts and clean shelving
• Responsible for the proper storage of all pharmacy inventory
• Maintains a clean, neat, and orderly pharmacy department at all times
• Actively engage patients and provide exemplary customer service as well as provide education about pharmacy services and programs offered in an effort to grow the pharmacy business and volume of prescriptions dispensed 
• Maintains established procedures concerning quality assurance, security of controlled substances, and disposal of hazardous waste drugs
• Efficiently enters accurate data such as, but not limited to, patient demographics, prescription information, drug cost, prescription pricing, insurance information, and inventory
• Maintains awareness of third-party Rx billing systems and resolves third-party rejection problems promptly, and resubmits rejected claims for payment on a timely basis
• Resolves and reports prescription issues and errors to the pharmacist on duty immediately and adheres to regulations and company policy regarding continuous quality improvement
• Develop and maintain a good working relationship with physicians and other health care professionals in order to better assist patients 
• Delivers accurate reports and assignments on time
• Completes all assigned projects and tasks accurately and on time 
• Must have reliable daily transportation and be able to travel to and staff the pharmacy at other health center locations when necessary as instructed
• Participate in events outside of normal course of business as assigned 
• Ability to work any work schedule as assigned by the organization which may include evening and/or weekend hours
• Must be able to provide support outside of regular business hours as required, including the ability to be on call as needed
• Ability to work under pressure and at a fast pace
• Travel as necessary using personal vehicle (must maintain current auto insurance at own expense) 
• Other responsibilities as assigned

Essential Functions

• Customer Service
• Problem Solving 
• Verbal Communication
• Written Communication
• Planning/Organizing
• Adaptability
• Initiative
• Administration/Operations
• Financial Management

Minimum Qualifications

• Education: 
  • High School diploma or equivalent Required

• Pharmacy Technician Training Program Certificate of Completion (must be provided to the organization prior to start date)

• Experience: 
  • Minimum of two (2) years’ of experience in a retail community pharmacy setting
  • Pharmacy prescription processing software experience preferred 
  • Federally Qualified Health Center (FQHC) experience preferred
  • 340B experience preferred
  • Bilingual a plus

• Licenses or Certifications: 

• Current Florida Pharmacy Technician license, active and in good standing, with no restrictions

• Current basic life support (BLS)/cardiopulmonary resuscitation (CPR) certification

• Criminal Background Clearance:
  • True Health is a Health Center Program grantee under 42 U.S.C. 254b, a deemed Public Health Service employee under 42 U.S.C. 233(g)-(n), and partners with agencies that require criminal background checks. True Health has established policies and procedures that may influence the overall employment process, hiring, and “just cause” for the termination of employees. An employee’s career could be shortened if there is a violation of any policies and procedures.

Prohibited criminal behavior is defined in Florida Statute (F.S.) 408.809. Any employee arrested for any offense outlined in the F.S.408.809 will be immediately suspended and remain suspended until the charges are disposed of in court. The employee will be terminated for an arrest or conviction of any violation listed above.

DRUG/ALCOHOL SCREENINGS

A post-offer drug and alcohol screen is a requirement for employment. Failure to successfully pass the drug/alcohol screen will be cause for the offer to be rescinded. Employees are subject to random drug/alcohol screenings throughout the duration of their employment with True Health. If an employee fails to pass the drug/alcohol screening, then this shall become grounds for discipline up to and including immediate termination.

WORK ENVIRONMENT

• The employee is subject to prolonged periods of standing or walking.

• The employee is subject to viewing a computer screen for extended periods of time.

• The employee is subject to perform repetitive hand and wrist motions for extended periods of time

• The employee is subject to perform lifting and bending motions.
• The employee is subject to using a stepladder.

• The employee is frequently required to talk and hear. 
• The employee is occasionally required to use hands to handle or feel objects, reach with hands and arms, stoop, kneel, crouch, and move or lift up to twenty-five (25) pounds.
• The employee is required to use close vision, peripheral vision, depth perception, and adjust focus.
• A reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

WORKING CONDITIONS

The employee will work as the needs of the operation require. Normal work days and hours are Monday through Thursday, 8am – 6pm and Fridays, 8am – 12pm; however, there will be times when the employee will need to come in or work on “off hours” or “off days” to meet the needs of the position.

CORE COMPETENCIES

Mission-Focused: Commits to and embraces True Health’s mission to enable access to care for uninsured and underinsured individuals.

Relationship-Oriented: Understands that people come before process and is essential in cultivating and managing relationships toward a common goal.

Collaborator: Understands the roles and contributions of all sectors of the organization and can mobilize resources (financial and human) through meaningful engagement.

Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and community impact.

Brand Steward: Steward of True Health’s brand and understands his/her role in growing and protecting the reputation and results of the greater organization.

Visionary: Confronts the complex realities of the environment and simultaneously maintains faith in a different and better future, providing purpose, direction, and motivation.

Team-Builder: Fosters commitment, trust, and collaboration among internal and external stakeholders.

Business Acumen: Possesses a high-level of broad business and management skills and contributes to generating financial support for the organization.

Network-Oriented: Values the power of networks; strives to leverage True Health’s breadth of community presence, relationships, and strategy.

SELECTION GUIDELINES

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.