Patient Service Technician

Description

The Barnes Difference

For those looking for a workplace that is as compassionate with its staff as it is with its patients – Barnes Healthcare has what you are looking for. Providing unparalleled service since 1909, we do not just offer you a job; we welcome you into a family committed to outstanding care, community spirit, and meaningful impact. Our history exists simply because of the people committed to delivering on our driving purpose - We Take Care of People. ™

• A Legacy of Caring - Join forces with a healthcare pioneer! Experience how we have earned the trust of countless families through over a century of unwavering dedication to nurturing health and happiness.
• A Culture of Empathy - Dive into an environment where patients' wellness journeys shape our business. Your empathy and insights are valued, heard, and pivotal in crafting holistic care experiences.
• Community Engagement - Engage with local endeavors, enrich lives, and witness firsthand the difference you make every day. We provide 40 hours of volunteer time off to allow you to get involved with our communities in a personal way. Our commitment to our communities has led to raising over $800,000 for those we serve since 2009.
• Daily Fulfillment – Your experience will be much more than a paycheck. It is the gratification of knowing your work profoundly improves lives, contributing to delivering compassionate care for those we serve.
• Exceptional Teamwork – Your purpose is shared with a group of passionate, talented, and supportive colleagues who work together to deliver a transformative impact and legendary customer service. You will find a second family here.
• Deep Roots – Become a part of a fourth-generation family business whose success has always been measured by the number of lives we impact and not by the earnings of outside shareholders.

Ready for a career that nourishes your soul as you nurture others? Your opportunity is here, with a family that cherishes your ambitions as much as you do. Step into your role at Barnes Healthcare. Apply now and join with us as we continue our history of doing what we do best – We Take Care of People. ™

Requirements

Position summary

Supports the overall business plan and strategic direction of the organization by delivering, setting up, and recovering durable medical equipment (DME), respiratory equipment, and other supplies to patient locations, providing instruction on the proper care and usage of equipment/supplies, manages inventory and provides best in class service. 

Essential Functions

• Models and holds others accountable to the Barnes culture and acts as a coach and mentor for others in the organization.
• Completes deliveries, new-patient setups, and equipment recoveries efficiently and safely within the established service area and participates in the on-call rotation as assigned.
• Educates patients on equipment, patient rights, financial responsibility, and collects payments and signatures where applicable; all while providing best in class service.
• Assesses the patient’s needs and acts accordingly, collaborating with other functions when appropriate to provide exceptional customer service and facilitate whole patient care as efficiently as possible.
• Protects the safety of patients and self by adhering to established safeguards, including personal protective equipment (PPE), hazardous materials handling, and maintaining situational awareness.
• Receives, stores, and distributes materials, equipment, and/or supplies in the warehouse; and tracks inventory by performing physical counts and verifying information against inventory control systems.
• Organizes and loads products/equipment to maximize the efficiency of deliveries and safety, and always maintains security and control of company property.
• Completes paperwork, charting, and plan of care promptly and accurately and maintains patient confidentiality.
• Other duties as assigned.

Minimum qualifications and skills

• High school diploma or equivalent required
• Must be 21 and have a clean driving record
• Two years of applicable experience preferred

Success Factors

• Excellent customer service skills
• Strong ability to foster teamwork
• Strong decision-making skills
• Strong organizational skills
• Strong oral and written communication skills
• Strong problem-solving skills
• Strong collaboration skills

Working conditions

• Driving, standing, walking, and lifting for 8+ hours per day
• Must be able to regularly lift 55+ lbs.