Director - Learning Content Development and Content Operations

About the Role:

You will lead the Association's technical writing and editing teams. The team communicates our products and services to our members and clients, so they can improve their skills and improve the accounting profession overall.

Together, you will deliver scalable learning, assessment, editorial, technical publications, and knowledge content. You will partner Learning Product Management to translate our portfolio strategy into executable content delivery. This partnership leads Agile governance, content capacity planning, AI-enabled workflows, and continuous improvement. The goal of these efforts is to improve speed to market, quality, and outcomes.

You will report to the Senior Director of Learning, Online Events and Techical Publications and lead a team of up to 20. You will use a hybrid work schedule from our offices in Durham, NC.

You Will:

• Lead a the Learning Content Development team following the Association's Management Charter, including coaching, performance management, capacity planning, prioritization, and development of the team members.
• Partner with the Director – Learning Product Management to translate portfolio strategy, roadmap priorities, Association programs and product vision executable content development plans that align with our requirements.
• Oversee the development, and continuous improvement of learning and assessment content to ensure products meet agreed scope, quality, timing, cost, compliance, and delivery requirements.
• Establish and manage content development standards, editorial practices, technical writing expectations, and documentation protocols and content operational governance across assigned learning portfolios.
• Ensure learning and assessment content is accurate, current, commercially viable, learner ready, and with care for product requirements, credential pathways, certificates, badges, and other portfolio priorities.
• Partner with Learning Product Management, Project Management, SMEs, Technical Publications, Operations, Commercial, CaPs, and other partners. This collaboration resolves delivery dependencies, capacity constraints, execution risks, scope questions, and delivery issues.
• Support innovation in learning products by promoting scalable, technology-supported scalable, technology-supported content development practices, including appropriate use of AI, automation, templates, tools, and process improvements. Grow scalable content operations through standard processes, AI, automation and continuous improvement
• Champion design of blended learning experiences that are high quality, personalized, and streamlined. These experiences guide new business models across a variety of modalities and technology-enhanced programs. These programs achieve outcomes, promote positive behavior change, and solve our needs.
• Partner with Learning Design to improve the learner experience strategy.