Security Supervisor Full Time

A World-Class Team

BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most.

We’re a team built on purpose and opportunity. Join us and be part of something meaningful.

Why You’ll Love Working at BJ’s

At BJ’s Wholesale Club, our team members are at the heart of everything we do. That’s why we offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job. When you grow, we grow.

Here’s just some of what you can look forward to:

• Weekly Pay: Get paid every week so that you can manage your money on your terms.
• Daily Pay: Access your earned pay before payday, giving you more flexibility when you need it. (fee may apply.)
• Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.*
• Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.*
• Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.*
• 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).*
• Employee Stock Purchase Plan:  Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.*

*Eligibility requirements vary by position.

Job Summary

Responsible for asset protection, theft, and fraud. Leads and executes theft mitigation strategy designed to reduce number of theft and fraud incidents. Creates and maintains a safe club environment through the execution of theft deterrence strategies, member engagement and delivery of our physical security standards. Supports Front End Manager with training and development of Member Experience Ambassadors. Partners with RAPM and Home Office on execution of 3rd party guard deployment. Monitors and executes all company asset protection programs.  

Leadership:

• Know their business/business acumen, including current and prior shrink results. Exhibit strategic thinking and sound decision-making thorough knowledge and utilization of business data.
• Know current theft trends for the club and surrounding areas. Be able to articulate trends and train team on suspicious behaviors.
• Lead through change. Model leadership competencies build credibility and act as a champion for business growth.
• Communicate effectively. Provide the information teams require to be successful.
• Build high performing teams by creating a culture of collaboration. Provide honest and timely direction, follow up and feedback that will drive business results and support team member engagement.
• Deliver results. Execute business expectations within expected timeframes by setting clear expectations, utilizing follow up and accountability.

Team Members:

• Teach, coach and lead through the club level training process. Support team member engagement within all areas of responsibility to enable the application of policies, procedures, and compliance.
• Drive a culture of development, strategic thinking and acting, ethical decision making and engagement. Lead with the team member and member in mind to address all concerns and to escalate any concerns, as appropriate.
• Ensure a safe and positive environment and experience for the team members.
• Embrace inclusion and diversity, by working together with collaboration and respect. Acknowledge team member success, work as a team to achieve goals, identify and retain top talent.

Members:

• Guarantee service excellence through all points of contact.
• Set service standard expectations for all team members. Provide team support and empowerment to resolve every member concern.
• Ensure a safe and positive environment and experience for the members.
• Daily commitment to GOLD Member Standards
• Greet, Anticipate, Appreciate (GAA)
• Fast, Friendly Full, Fresh, Clean

Club Standards: Lead teams to deliver GOLD club standards daily.

• Maintain company merchandise protection program
• Monitor lockup cage ensuring it is clean and organized daily
• Member Experience Ambassadors are trained and knowledgeable in recent theft trends

Know Your Business:  

• Acquire a deep knowledge of key metrics and reporting for total club and department performance
• Drive performance and profitability by using reporting to identify theft trends and areas of opportunity
• Have the foresight to identify theft activity and develop a plan to mitigate before it negatively impacts the club
• Communicate a simple message to your team on the connection between consistent operational performance and achieving club financial targets

Primary Tasks, Responsibilities, and Key Accountabilities

• Develops/teaches company asset protection programs and initiatives.
• Investigating results from inventory count program to identify theft activity.
• Executes Asset Protection Routines as outlined in the Asset Protection Supervisor Calendar pertaining to theft and fraud.
• Execute merchandise protection standards focused on current club theft trends.
• Partner with RAPM and investigate internal and external theft, fraud, and organized retail crime cases.
• Assists RAPM in deployment of 3rd Party Guards
• Acts as liaison between club leadership and local police department and community
• Communicates results of investigations and provide updates to leadership based upon facts of each case.
• Conduct weekly CCTV review per the Asset Protection calendar.
• Complete weekly data entry of inventory recoveries per the Asset Protection calendar.
• Manage, review, and resolve losses identified through exception-based reporting and cash variances.
• Maintains all club policies and procedures.

Qualifications

• High school diploma, college degree, and/or big box wholesale, retail, grocery and/or management experience is preferred.
• Prior, Law Enforcement, asset protection, safety, and/or inventory control experience required.
• Demonstrated leadership capabilities, including managing/supervising cross-functional teams, training team members, and driving and communicating results.
• Forklift experience preferred.
• Open shift availability required.
• At least 18 years of age.

Job Conditions

• Most of the time is spent moving about frequently on hard surfaces. There may be a need to occasionally position oneself to examine or scan merchandise, including bending, handling, pulling, reaching, and/or stooping.
• Occasionally requires lifting objects up to 50 pounds. May require lifting and moving heavy and/or awkward objects more than 50 pounds with assistance.
• Located in a comfortable indoor environment with frequent exposure to temperature extremes from freezers, ovens, and/or coolers. There may be frequent exposure to cleaning agents and hazardous material.