Server - Goat Tree

Description

Position Overview

Goat Tree is a vibrant, all-day dining destination rooted in fresh, coastal California cuisine, artisanal coffee, and an inviting, social atmosphere. As a Server, you are the face of the guest experience—delivering warm, engaging, and highly attentive service that reflects the effortless sophistication of Hotel Californian.

This role requires a balance of genuine hospitality, product knowledge, and efficiency. The Server is responsible for guiding guests through the menu, executing flawless service, and creating memorable dining experiences.

Key Responsibilities

Guest Experience & Service Excellence

• Deliver warm, personalized, and anticipatory service to every guest 
• Create a welcoming and engaging dining experience that reflects Goat Tree’s energetic and approachable atmosphere 
• Guide guests through the menu, providing detailed knowledge of food, coffee, wine, and beverage offerings      
• Read guest cues and tailor service style accordingly (efficient vs. leisurely dining) 
• Handle guest concerns with professionalism, urgency, and care to ensure full satisfaction 

Food & Beverage Execution

• Accurately take and enter orders into the POS system with attention to detail 
• Serve food and beverages in a timely and polished manner 
• Maintain full knowledge of menu items, ingredients, allergens, and preparation methods 
• Uphold all sequence-of-service standards and timing expectations 
• Ensure proper table maintenance, including clearing, resetting, and overall cleanliness 

Sales & Revenue Enhancement

• Thoughtfully upsell menu items, beverages, and specials to enhance the guest experience 
• Promote high-margin items such as specialty coffee, wine, and add-ons 
• Support achievement of restaurant revenue and guest check average goals 

Operational Excellence

• Maintain cleanliness and organization of the dining area, service stations, and POS areas 
• Follow all health, safety, and sanitation standards in accordance with local regulations 
• Collaborate with kitchen, bar, and support teams to ensure seamless service flow 
• Complete opening, running, and closing side work as assigned 

Brand & Culture Alignment

• Represent Goat Tree and Hotel Californian with professionalism, style, and authenticity 
• Contribute to a positive, team-oriented culture focused on excellence and accountability 
• Participate in ongoing training, menu tastings, and service development 

Qualifications

• 1–3 years of serving experience in a restaurant, café, or luxury hospitality environment preferred 
• Strong knowledge of food, coffee, and beverage service (wine knowledge a plus) 
• Experience with POS systems (e.g., Toast, Micros, or similar) 
• Exceptional communication and interpersonal skills 
• Ability to multitask and remain composed in a fast-paced environment 
• Strong attention to detail and service standards 
• Must meet minimum age requirements to serve alcohol (21+ in California) 

Core Competencies

• Guest-Centered Service 
• Communication & Engagement      
• Attention to Detail 
• Sales & Upselling Ability 
• Team Collaboration 
• Adaptability & Efficiency 

Physical Requirements

• Ability to stand and walk for extended periods 
• Ability to lift and carry trays up to 30 lbs 
• Frequent bending, reaching, and movement throughout the restaurant 

Why Goat Tree | Hotel Californian

Goat Tree offers a dynamic and elevated dining experience that blends casual sophistication with exceptional quality. As a Server, you will be part of a team that delivers thoughtful hospitality in a setting that celebrates community, flavor, and the Santa Barbara lifestyle.