Regional Manager, Colleague Relations

Employment Type:

Shift:

Description:

POSITION PURPOSE

Supports the development, implementation, and standardization of system-wide colleague relations strategy, policies, processes and programs throughout the Regional Health Ministries (RHM).  In partnership with the Colleague and Labor Relations Center of Expertise (COE) leadership, Human Resources Business Partners (HRBPs), and ministry leadership, implements and manages the day-to-day activities supporting colleague relations strategic plans, policies, and procedures to achieve Trinity Health's Strategic Aims to realize a person-centered, mission-focused colleague culture. Locally drives and implements the colleague relations strategy through systemic policy alignment and program management to support key stakeholders to proactively cultivate positive colleague relations throughout the RHM, in addition to performing and fulfilling essential colleague relations activities and accountabilities.  Works in conjunction with Colleague and Labor Relations COE leadership and HRBPs, to provide local direction, operational management and integration of long term and short term colleague relations initiatives.

ESSENTIAL FUNCTIONS

• Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
• Oversees daily functions of the Colleague Relations Partners within the region. Provides support to the direct reports through mentoring, coaching, and ongoing feedback regarding professional development and performance quality.
• Ensures implementation the vision for Trinity Health's colleague relations strategy, policies, procedures, and programs ensuring alignment and standardization, where appropriate, throughout the RHM.
• Influences, collaborates and innovates in conjunction with  Colleague and Labor Relations COE leadership, other COEs, HRBPs, and RHM leadership teams on a broad range of colleague relations matters, conducting investigations, reporting on colleague relations trends, and managing complex colleague transitions resulting from MD&A activities and organizational redesign.
• Provides support in the planning, defining and application of ministry-based colleague relations programs and initiatives, including strategy, policy, and program development in conjunction with Colleague and Labor Relations COE leadership.
• Provides RHM leadership, direction, development, and oversight of the work, priorities, and competencies of the HR ministry service area based colleague relations field operations teams.
• Engages COEs, HRBPs, and RHM leadership and management in the planning and implementation of system-wide colleague relations policies, procedures, and programs to support the operational needs of the organization and Trinity Health's Strategic Aims; provides support in understanding, adopting, and supporting colleague relations strategy, policies, procedures, and programs across the RHM.
• Under the direction of Colleague and Labor Relations COE leadership provides project management support for colleague relations specific projects and initiatives, including planning and assessing performance and compliance.  Similarly, provides support in matters pertaining to problem resolution and formal dispute resolution processes.
• Coordinates the delivery and utilization of RHM communications, tools, and resources to support stakeholder alignment, adoption, and implementation of Trinity Health's national colleague relations strategy.
• Provides local dissemination of colleague relations trends and data to monitor and measure the impact of ongoing colleague relations programs and initiatives; uses data to gauge the potential of organizational wide colleague relations issues that may lead to complaints, litigation, and investigations.
• Partners with Colleague and Labor Relations COE leadership, key stakeholder groups, and RHM leadership to co-develop and manage protocols for addressing diversion, fitness for duty for all colleagues, non-employed physicians and allied health professionals and contract staff.
• Maintains a working knowledge of applicable Federal, State and local laws/regulations; the Trinity Health Integrity and Compliance Program and Code of Conduct; as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.

MINIMUM QUALIFICATIONS

• Must possess knowledge of state and federal laws, regulations and requirements related to HR, colleague relations, colleague dispute resolution, conducting investigations, and fostering a positive working environment as normally acquired through completion of a Bachelor's degree in Human Resources Management, Business Administration, Labor and Industrial Relations or a related field, with five (5) years of progressive colleague relations experience, including planning and conducting high-risk, sensitive investigations and formal dispute resolution processes; or an equivalent combination of education and experience. Previous people management or team leadership experience is required.
• Master's degree and prior health-care experience preferred.
• Demonstrated experience in successful development and implementation of the colleague and labor relations strategies, policies, procedures, and programs that ensure operational alignment and standardization across the organization.
• Possesses technical knowledge with demonstrated success in assessing organizational/business effectiveness, colleague relations, communication and change management, performance and experience working to achieve results through effective management partnerships.
• Demonstrated leadership skills to provide support and guidance on daily business decisions and to collaborate with RHM leadership as a credible, results-driven and valued partner.
• Exceptional interpersonal, consultative, and relationship building skills in order to effectively represent colleague relations, often in highly sensitive situations, and to discuss and resolve related complex issues.  Ability to effectively influence results, and garner support. Extremely high level of diplomacy and tact are required.  Ability to read the subtle nuances of situation and react/plan accordingly.
• Experience in a health system/healthcare environment is highly preferred.
• Demonstrated ability to transfer knowledge of colleague relations practices to HRBPs, COE peers, and business leaders.
• Business and analytical skills to implement colleague relations strategies, policies, procedures, and programs and prepare special reports and analyses.
• Advanced level of written and verbal communication skills and presentation skills for varied interactions to provide optimal customer service to clients, colleagues, and management partners.
• Ability to support a change management and process improvement work environment.
• Ability to negotiate, influence, motivate, and interact with a diverse range of internal and external constituents.
• Makes effort to continuously learn and seek personal and professional growth opportunities to build credibility with customers, peers, and team members.
• Must be discrete and maintain the highest degree of confidentiality with extremely sensitive information and data.
• Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS

• Must be able to set and organize own work priorities, and adapt to them as they change frequently.  Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles.   Ability to concentrate, meet deadlines, work on several projects simultaneously and adapt to interruptions.
• Operates in a typical office environment.  The area is well-lit, temperature controlled and free from hazards.
• Communicates frequently, in person and over the phone, with people in all locations on product support issues.  Hearing is needed for extensive telephone and in person communication.
• Regularly required to sit for long periods of time; use hands to finger, handle or feel; reach with hands and arms. Manual dexterity is needed in order to operate a computer keyboard.   Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus.
• Must be able to travel to the various Trinity Health sites as needed, up to 25% of the time, particularly if serving a geographically diverse service area.
• Must possess the ability to comply with Trinity Health policies and procedures.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not to be construed as an exhaustive list of duties so assigned.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.