Mercy Retirement and Care Center - Social Service Director

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Mercy Retirement and Care Center

Oakland, CA

This role pays $90,000 to $105,000 per year DOE.

Do you thrive in an environment where meaningful work happens every day? Do you want to make a difference in the lives of older adults?

Mercy Retirement & Care Center has been at the forefront of senior care for more than 150 years. Situated on our lush campus in Oakland, we provide assisted living, memory care, skilled nursing and rehabilitation services to meet a variety of healthcare needs. We provide exceptional, person-centered care that enhances the quality of life for our residents.

Our Culture of Excellence is built on a foundation of respect, integrity, and a commitment to the well-being of both our residents and our team members. We foster a collaborative and supportive environment where innovation and compassion drive everything we do. 

We are hiring a Social Services Director who is responsible for identifying the social, psychological, and emotional needs of residents, and for making arrangements for services to meet such needs such as assisting Parkshore residents’ make a successful adjustment to their condition and to the community.  The position includes time spent with families and residents in the Health Center, as well as documentation, meeting and related conditions.  Support will be provided for special circumstances in the Assisted Living at the request of the Health Services Administrator.  

Our Social Services Director:

• Works with all available resources to arrange for services to meet residents’ needs and facilitate their adjustment. 

• Makes routine contacts with staff and/or residents of Health Center, and the Assisted Living as needed. 

• Participates in resident admission and discharge and provides necessary documentation, as needed.  Assists with room assignment, identifies potential behavior issues, identifies possible barriers to discharge and develops interventions for each. 

• Interviews and writes social history, assessments, and care plans for incoming residents and follows-up with regularly scheduled meetings and reviews. 

• Coordinates transfer of resident from one level of care t another.  Actively participates in transitional care meetings. 

• Completes and keeps current S.S. portion of MDS and relative RAPs, Care Plan, quarterly/annual reviews. 

• Documents and charts care plans, assessments, results, meetings, and changes. 

• Meets and counsels with residents and families as needed.  Provides in-service training to staff and residents. 

• Performs necessary administrative functions, record keeping, correspondence, and communications. 

• Maintains the Resident Handbook for HC and AL and provides specialized handouts as needed.  

• Maintains policies and procedures for the Social Services department. 

• Completes Medicare decertification paperwork and documentation, including documentation of resident/family notification. 

• Develops and maintains community resources and contacts. 

• Works cooperatively with government regulatory agencies. 

• Assists residents with Medicaid/Medicare concerns.  Participates in weekly Medicare review meeting and updates resident and family as needed. 

• Keeps log of residents with orders for psychoactive medication.   

• Addresses diagnosis and target behaviors.   

• Partners with nursing and other professionals regarding interventions including routine dose reduction trials to help manage the behaviors using the lowest dose of psychoactive medication possible. 

• Keeps educational credentials and professional certificates current. 

• Develops goals and objectives annually. 

• Develops and maintains outside professional contacts. 

• Promote the Mission, Vision, and Values of Transforming Age and our Culture of Excellence in all areas of responsibility. 

• Performs other duties as assigned. 

What you need to succeed:

• Masters in Social Work, Human Services, Counseling or Psychology is preferred.  

• Minimum requirement is a four year college or university education with a B.A. /B.S. degree in Behavioral Science which includes 30 semester or 45 quarter hours either in development of human behavior, child development, family intervention techniques, diagnostic measures, or therapeutic techniques, such as social work, psychology, sociology, guidance and counseling.   

• A minimum of 3-5 years of experience as a social worker.  
• Must be 21 years of age or older with five years experience in a social services role.   
• Experience in Geriatrics, Medicaid, Medicare, and 3rd party reimbursement is required.   
• Must possess excellent communication, leadership, and organizational skills, and have a high degree of flexibility and adaptability.   
• Must work well as a member of a team and be encouraging and supportive.   
• Must be able to assist residents and staff in case of a disaster. 
• Must have excellent interpersonal and communication skill.