Client Care Specialist - Ashland, MA

Who we are

Ashland Animal Hospital is Hiring a Client Care Specialist!

Position Details

Role: Client Care Specialist (Receptionist)

Status: Full-time

Salary: $20-22 per hour

Schedule: Flexible scheduling Monday-Friday with 1-2 Saturdays per month

Benefits Highlights

Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses

Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee pet discounts

Professional Growth & Recognition: Quarterly team bonuses, professional development opportunities, continuing education allowance, and uniform allowance

Lifestyle Perks You’ll Appreciate: Six paid holidays, an Employee Assistance Program, and an employee discount program

Looking for a Client Care Specialist role where your warmth is appreciated, your time is respected, and your team truly has your back?

Ashland Animal Hospital is an AAHA-accredited small animal hospital with four doctors and a well-established support team committed to unparalleled patient care. We’re proud of the medicine we practice and the people who make it happen. From Malamutes to Maine Coons, every patient who comes through our doors gets our very best, and that starts at the front desk.

We’re looking for an enthusiastic Client Care Specialist to join our fantastic team. Veterinary experience is preferred but not required. If you love connecting with people and their pets, we’ll give you the training, mentorship, and support to grow. Ashland is more than a group of compassionate veterinary professionals; we’re a supportive team that welcomes you to bring your authentic self to work.

We take work-life balance and personal well-being seriously. With a weekday schedule, rotating Saturdays, and no holidays, our hours reflect how much we value staff self-care.

Why Our Client Care Specialists Love It Here

• A supportive team that genuinely helps each other, with no egos and no drama
• A “better together” culture where wins are shared and challenges are never faced alone
• Leaders who listen, value your ideas, and appreciate your contributions
• A Monday–Friday schedule with rotating Saturdays, so you still get your weekends
• No holidays, predictable scheduling, and flexibility when life happens
• An AAHA-accredited hospital where you can be proud of the care you help deliver
• Mentorship and hands-on training so you can keep growing as a Client Care Specialist
• Opportunities to expand your skill set and take on more if you want to
• A team that loves learning, where questions are welcomed and CE and development are encouraged

What Our CLient Care Specialist Do

• Greet every client and patient warmly and professionally, in person and on the phone
• Answer phones, route calls, and return voicemails promptly
• Schedule appointments and manage a busy four-doctor calendar efficiently
• Check patients in and out while keeping client and patient information accurate
• Collect payments, process invoices, and walk clients through estimates
• Explain hospital policies, pricing, and services clearly
• Partner with technicians and doctors to keep patient flow smooth
• Handle client concerns with empathy and professionalism, escalating when needed
• Make outbound calls, texts, and emails to confirm appointments, follow up on care, and reactivate overdue patients
• Help clients schedule recommended services and rechecks, and educate them on preventive care timelines and next steps
• Fill scheduling gaps and maintain follow-up lists, documenting all outreach in patient records
• Manage medical record requests, reminders, and general administrative tasks
• Keep the front desk organized and the lobby clean and welcoming

What You’ll Bring

• Veterinary front desk experience is preferred but not required
• Confidence handling high call volume and juggling competing priorities
• Strong customer service skills with a focus on building long-term client relationships
• Empathy and problem-solving skills for handling client concerns
• Clear communication when explaining services, policies, and next steps
• Experience coordinating appointments, managing schedules, and keeping clinic flow running smoothly
• Comfort making outbound calls, texts, and emails for reminders, follow-ups, and care coordination
• The ability to educate clients on preventive care and recommended services
• Familiarity with veterinary terminology and hospital workflows (preferred)
• Experience with AVImark practice management software (preferred)

Benefits You Can’t Beat

Financial Benefits

• A flexible approach to compensation that reflects your skill set and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program
• Referral bonus program

Wellness Benefits

• Health insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
• Sick Time / Paid Time Off
• Free or discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Join Our Team!

If you’re a people person who loves animals and wants to be the welcoming face of a hospital that values its team, we’d love to meet you. As our Client Care Specialist, you’ll have the support of an established, well-managed practice and real room to grow.

Apply today and join the team at Ashland Animal Hospital!

Diversity, equity, inclusion, and belonging are core values at Ashland Animal Hospital and Vetcor. We’re committed to building an inclusive, equitable workplace where every team member feels safe being their authentic self, truly belongs, and is empowered to reach their full potential.