Administrative Director, Hematology Oncology

Nemours is seeking an Administrative Director for Hematology Oncology in Jacksonville, FL.

The Administrative Director of Hematology/Oncology provides strategic and operational leadership for Hematologic and Oncologic services in Central Florida. This position ensures high-quality, equitable care aligned with Nemours’ mission, overseeing the management of service delivery, compliance, innovation, integration, and consistency of services across inpatient, ambulatory, and infusion services.

The Administrative Director will be responsible for establishing and managing a cohesive administrative and operational infrastructure for the cross-disciplinary service line, which includes physician practice and hospital operations; developing and implementing business plans to support the growth and financial success of the service line and specific service line initiatives; identifying opportunities to improve the patient and family service experience; assuring patient and associate safety; and establishing collaborative relationships with various departments and leaders in Central Florida and across the Nemours Foundation in support of service line providers and researchers. The Administrative Director, in collaboration with service line clinical leadership, is responsible for representing administration as appropriate and assuring compliance with all applicable law and regulatory requirements affecting the areas of responsibility.

This position partners with key members of medical staff and executive leadership, patient care, ambulatory, and other teams to identify needs and establish the priorities that drive the development of services and growth of the Central Florida Hematology/Oncology service line.

Leadership, Strategy, and Planning:

• Leads the development and implementation of sustainable business and organizational models, aligning service line business units, clinical disciplines, and providers to advance strategic programmatic development.
• Working with executive and clinical leadership, marketing, and business development teams.
• Identifies, develops and implements new and enhanced existing inpatient and outpatient clinical programs and services to achieve growth goals.
• Develops service line outreach strategic plans.
• Ensures that strategic and program planning for service line initiatives are linked to operational and capital budgeting processes, as well as facilities development and long-range master planning.
• Establishes marketing and promotional programs that enhance awareness and preference for clinical services among key customer constituencies.
• Oversees staffing models, recruitment, retention, performance management, and professional development to support high-quality care and programmatic growth.
• Drives the creation and implementation of innovative programs, services, and supports academic endeavors that elevate the Nemours brand and patient experience.
• Develops and implements strategic goals, annual objectives, and performance improvement plans aligned with organizational priorities.
• Establishes the administrative infrastructure to support the development of Nemours Central Florida, state, and/or enterprise-wide cancer research initiatives.

Operations and Financial Management:

• Works with the service line clinical leaders to provide administrative and operational oversight of all people, programs, and sites organized within the service line.
• In collaboration with the service line clinical leaders, develops, monitors and meets the operational and capital budget financial goals for all areas of responsibility encompassed by service line.
• Recommends a sufficient number of qualified/competent people and other resources (including space) to provide necessary services, support all sites and initiatives, and to accommodate planned growth.
• Develops, interprets, and implements policies and procedures that guide and support the provision of services.
• Collaborates effectively with physician and nurse leaders to deliver quality care in a family centered model in a cost-effective and efficient manner.
• Monitors clinical operations, quality improvement initiatives, and revenue cycle processes to ensure adherence to efficiency benchmarks, including charge capture and delays, RVU productivity, and timely, accurate chart documentation.
• Participates in the organization’s service excellence and continuous improvement mission.
• Identifies and leads opportunities for operational efficiency, innovation, and system changes based on analysis of provided data and market trends.
• Builds a high-performing, diverse, and inclusive management team through coaching, mentoring, and succession planning.
• Supports integration and alignment of research and academic programs with clinical operations.

Requirements

• Master's degree required; MHA or MBA preferred
• A minimum of five (5) years of progressive leadership experience in hospital or healthcare is required. Preference will be given to candidates with demonstrated success in a large, high-growth pediatric healthcare system.
• The ideal candidate will bring a strong background in clinical operations, team development, and strategic program expansion within complex, multidisciplinary environments.