Operations Specialist (Tour Manager)

Operations Specialist- Touring

MISSION

Collaborate with internal teams, cruise line partners, and third-party vendors to plan, advance, and execute operational components of Sixthman events, delivering exceptional guest and talent experiences while ensuring operational excellence and successful event outcomes.

DESCRIPTORS

Liaise, Collaborate, Proactive, Organize, Plan, Track, Communicate

RESPONSIBILITIES

Event Responsibilities

• Build out and advance all operational details for 4-6 events per year, including event schedules, minute-by-minute action plans by department, and all activity information, from run of show to supplies and staffing schedules
• Serve as the primary operational liaison with third-party Producers to coordinate complex activities and ensure alignment between talent, vendors, and internal teams.
• Represent Operations during the event development phase alongside Event Managers, Community Experience Specialists, Procurement & Logistics, Production, and Talent Relations. Research the promises made to the guests/client/partner, assess feasibility, and proactively offer alternative creative solutions
• Manage the 12-month cycle of each event calendar in order to meet all cruise line (and resorts where needed) deadlines (120, 90, 60, 45, 30-day) so we meet or exceed all milestones for design, sponsors, F&B, activities, etc.
• Act as primary operational contact for activations such as Sponsorship or Charity
• Coordinate needs of Auxiliary Talent (including Tattoo, Face Painting, etc.) to ensure each team is provided the necessary support pre- and during the event. Recommend updates to the standard procedures, to continually improve and streamline
• Organize all aspects of event staffing including defining roles, scheduling, training and communicating with 50+ contract staff to optimize skill sets across multiple activities Lead advance meetings with ship leadership teams to communicate and discuss all event details to ensure understanding
• Additional projects and duties as assigned

Department Responsibilities

• Keep up to date and follow all cruise line and internal Sixthman policies and procedures and make recommendations as needed
• Serve as the primary operational contact for assigned shoreside departments, coordinating event requirements, communicating operational needs, and ensuring timely resolution of planning and execution-related projects (For example, Onboard Revenue departments)
• Coordinate the development, compilation, and distribution of operational documentation and timelines for third-party stakeholders, ship management teams, and port terminal partners to support successful event execution
• Contribute to seasonal operational planning efforts by identifying recurring challenges, recommending process improvements, and helping optimize staffing, logistics, and resource utilization across multiple events
• Update and maintain Tour Manager documents including the global memo, business rules, room reassignments, and furniture moves as assigned by Operations Manager
• Multi-task to run concurrent projects and prioritize and optimize overall workflow, knowing that each event will be in a different stage of lifecycle
• Collaborate with all arms of Operations on planning specifics for back-to-back charter seasons on simultaneous vessels. Responsible for sharing best practices and implementing recommendations with event teams
• Assist in the building and maintenance of training tools for the Tour Managers and Operations Team with the Operations Manager

Sailing Responsibilities

• Manage the overall execution of the event by collaborating closely with the event team and ship’s leadership
• Monitor the execution of all event activities, venues, shows, and hotel operations to address and troubleshoot any issues as they arise. Act as an onsite conduit to maintain open communication and collaboration to manage event adjustments in real time
• Lead multiple onboard meetings both with internal teams and shipboard leadership
• Coordinate with Logistics and participate in associated loading meetings. Oversee onboard inventory pack-up
• Oversee team of seasonally contracted PAs and Event Safety teams. Provide day-to-day leadership and operational direction to maintain an aligned, well-informed workforce
• Attend several of the Company’s events annually, and perform various duties onsite which could include Tour Manager, Tour Manager Assist, Activities Manager, or as the point person on a special activation (Meet & Greet, Charity Dinner, etc.)

QUALIFICATIONS AND EXPERIENCE

• Bachelor’s degree required (or equivalent experience)
• Minimum 5 years of relevant experience
• Experience in event planning preferred
• Must have strong verbal, written, and interpersonal skills
• Ability to coordinate and direct contract staff in a fast-paced event environment
• Good organization and delegation skills
• Ability to work under pressure and adapt to changes or challenges
• Problem-solving and critical thinking
• Detail-oriented with high accuracy
• Computer proficiency required and experience in project management software such as Monday.com preferred

DISCUSSIONS YOU LEAD

Facilitates operational planning discussions with cruise line shoreside departments, shipboard leadership, production partners, and internal teams. Drives alignment on event requirements, operational readiness, timeline management, and issue resolution to support successful event execution.

WHO LEADS YOU

Supervisor of Operations