Server Outlet

Overview

The Restaurant Server is responsible for providing exceptional food and beverage service to guests dining at RiverPlace Hotel's restaurant. This position creates a welcoming and memorable dining experience by delivering attentive, personalized service, maintaining knowledge of menu offerings, and ensuring guest needs are met promptly and professionally.

The ideal candidate is personable, service-oriented, detail-focused, and able to work effectively in a fast-paced restaurant environment. The Restaurant Server works closely with the kitchen, bar, and other hotel departments to maintain high service standards and contribute to the overall success of the Food & Beverage operation.

Responsibilities

• Greet guests, present menus, answer questions, and provide recommendations on food and beverage selections.
• Accurately take orders, enter them into the POS system, and communicate special requests and dietary restrictions to the kitchen.
• Serve food and beverages promptly and according to established service standards.
• Monitor guest satisfaction, respond to requests, and resolve concerns professionally or escalate them to management.
• Maintain knowledge of menu items, ingredients, daily specials, and beverage offerings.
• Process guest checks, payments, and room charges accurately in accordance with hotel procedures.
• Set, clear, and reset tables; maintain clean, organized, and properly stocked dining and service areas.
• Complete assigned opening, closing, and side-work duties.
• Follow food safety, sanitation, and responsible alcohol-service procedures.
• Collaborate with kitchen, bar, and restaurant team members to ensure efficient service.
• Comply with hotel policies, safety procedures, and applicable federal, state, and local regulations.
• Maintain a professional appearance and contribute to a positive, team-oriented work environment.

Qualifications

• Education and Experience

  • High school diploma or equivalent preferred.
  • Previous restaurant or food and beverage service experience preferred.
  • Experience in an upscale restaurant, boutique hotel, or full-service hotel environment is an advantage.
  • Familiarity with POS systems and restaurant payment procedures preferred.
  • Must meet applicable minimum age requirements for alcohol service in Oregon.
  • Must obtain and maintain required certifications or permits within applicable deadlines.

  Knowledge, Skills, and Abilities

  • Strong customer service and interpersonal communication skills.
  • Excellent attention to detail and organizational abilities.
  • Ability to communicate menu information clearly and confidently.
  • Basic math skills and ability to process transactions accurately.
  • Ability to multitask and prioritize responsibilities in a fast-paced environment.
  • Strong teamwork and problem-solving skills.
  • Professional demeanor and a positive, guest-focused attitude.
  • Ability to respond calmly and appropriately to guest concerns.
  • Willingness to learn menu changes, service standards, and new restaurant offerings.

  Physical Requirements

  • Ability to stand and walk for extended periods.
  • Ability to bend, reach, stoop, and move throughout the restaurant.
  • Ability to carry trays, dishes, glassware, and supplies weighing up to 30 pounds, with or without reasonable accommodation.
  • Ability to safely handle hot plates, beverages, and service equipment.
  • Ability to work in an environment with varying noise levels, temperatures, and frequent guest interaction.

  Work Environment and Schedule

  This position works primarily in RiverPlace Hotel's restaurant and may require interaction with other hotel departments and guests throughout the property. The schedule may include mornings, afternoons, evenings, weekends, holidays, and special events based on business needs.

  Performance Expectations

  • Deliver consistent, attentive, and professional guest service.
  • Demonstrate accurate order taking and timely food and beverage delivery.
  • Maintain knowledge of menu offerings, ingredients, and service standards.
  • Follow established cleanliness, sanitation, and safety procedures.
  • Process guest transactions accurately and responsibly.