Durable Medical Equipment (DME) Coordinator

Company & Position Summary:                           

Critical Care, Pulmonary and Sleep Associates is a multispecialty private physician practice, providing Critical Care, Pulmonary and Sleep medical services to the Denver metro area for over 40 years. Our dedicated team of over 40 Board Certified Critical Care, Pulmonary and Sleep Physicians along with our skilled clinical and administrative staff exclusively serve nine Common Spirit and AdventHealth Hospital ICU’s and multiple outpatient clinic locations spanning Colorado’s front range. CCPSA’s organizational culture exemplifies excellence in patient centered care, unified teamwork, and a highly collaborative approach in all business and clinical operations.  We are currently seeking a Durable Medical Equipment Coordinator to join our committed team of professionals.

The Durable Medical Equipment Coordinator is an essential administrative support role within CCPSA’s Clinic Staff Team. DME Coordinators provide support to our Physicians, Registered Nurses, Respiratory Therapists, Medical Assistants and Reception Staff, allowing for efficient clinic work flow and continued excellent patient care. They effectively coordinate, organize and complete DME orders. It is necessary that within this role, the DME Coordinators cultivate and supports a strong team culture and collaborative environment centered on consistently delivering exceptional patient care.

Essential Responsibilities and Tasks Receptionist: 

• Support a multidisciplinary team of Physicians, Advanced Practice Providers, Clinic Staff, and Management with processing incoming Durable Medical Equipment orders.
• Verify insurance benefits and ensure DME provider is in network with patient’s insurance.
• Collaborate patients, physicians’ offices and DME companies to obtain necessary documentation and ensure our patients are receiving the services they need.
• Track, maintain, and order inventory for one or multiple locations.
• Assist with resolution of DME rejections of patient orders
• Provide patient education on how to use equipment, as well as insurance processes.
• Collaborate with DME companies to ensure they are providing the services needed to our patients
• Provide education and DME updates to Providers, staff and HIS team members
• Assist with order processing, including sending orders as prescribed by healthcare providers, following up with patients to ensure completion of tests, and coordinating with external medical practices to retrieve test results before the patient’s next visit.
• Perform additional administrative and clinical support duties as assigned by Clinic Leadership.

Skills, Education and/or Work Experience Requirements:

• High school diploma or GED required.
• Medical office or DME coordinator experience required.
• Extensive knowledge of insurance coverage policies and ICD-10 is a plus.
• Knowledge of medical terminology and Office 365 software.
• Knowledge of electronic medical information systems, EPIC experience preferred.
• Respect patient privacy by maintaining confidentiality in accordance to HIPAA requirements.
• Exceptional verbal and written communication skills, with the ability to interact professionally and clearly with staff, patients, and vendors.
• Strong attention to detail, ensuring that all documentation is accurate, complete, and in compliance, while maintaining thorough follow-through for all patient interactions.
• Ability to display a high level of professionalism
• Ability to work independently ,managing and completing assignments efficiently while adhering to provided guidelines, routines, and established best practices.

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• .
• Ability to sit for extended time periods.
• Must be able to lift and carry up to 30 lbs.
• Must be able to talk, listen and speak clearly on telephone.

Compensation:

• Competitive hourly compensation.
• Benefits effective date-of-hire (no waiting period).
• Comprehensive medical benefits. Company covers 80-85% percent of individual or family premium.
• Dental and vision benefits offered at no cost to the employee. Company covers 100% of individual or family premium.
• Life and AD&D benefits.
• Optional additional life, disability and accident coverages at group discounts.
• PTO and holiday pay.
• 401k benefits with company contribution after eligibility period.